Account Director

What you'll do:

• Completely own both the sales cycle and the post-sale relationship nurturing, upselling, and cross-selling existing clients.
• You will be on the front-line with clients daily and will be readily available to meet (virtually) with clients globally across time-zones and across industries.
• You will become a subject-matter expert on Copy.ai’s AI products and solutions, particularly Workflows, and will be the go-to point of contact for all of your prospective and current clients.
• You will deeply understand each of your client’s needs and continue to expand our product offerings to them to continue to help them leverage AI to meet their goals.
• You will provide world-class service to every client and treat them with white-glove service.
• You will partner closely with the Solutions, Marketing, and Product Teams to ensure that we are delivering the best-in-class service to our clients, and are meeting every one of their needs and requests.
• You will own the entire customer relationship journey from first contact through each annual renewal and continue to be the client champion
• You will dog-food Copy.ai’s products and solutions and continuously provide feedback internally so that you can better have customer empathy and understanding.

About you; You are:

• You have >7+ years of progressive B2B SaaS tech sales and account management/customer success management experience
• You are customer-centric and relationship-oriented. You are naturally a magnetic GTM professional, and can captivate any audience and build personal relationships with every client built off of trust.
• You have extensive knowledge of how complex B2B enterprise SaaS sales work, and have extensive experience crafting clever custom solutions for niche clients and their unique needs.
• You are a world-class communicator both in verbal and written communication. You are articulate and concise, and always approach communication with the client and internal stakeholders with warmth and empathy.
• You are highly ambitious, a self starter, take initiative, and are driven results, metrics, and success driven.
• You are highly organized, detail oriented, and reliably make all of your external and internal meetings, obligations, and deadlines.
• Experience using Salesforce, GoogleSuite, Slack, Notion, and Zoom. Nice to haves: Outreach, SalesLoft, and Gong.
• Bonus: You are technically minded and have prior experience working in AI sales or account management for a similar organization