Associate Director (Senior Account Manager), Client Services

Job Title: Associate Director (Senior Account Manager), Client Services DACH

Work Location: Berlin

Job Classification: Maternity cover for a minimum of 12 months with the option to extend

Start Date: ASAP

Recently named one of Fast Company's Most Innovative Companies and AdAge’s A-List Awards Social Media/Influencer Agency of the Year, Whalar is a global creator commerce company that enables creators, brands, and the world’s leading social platforms to work better together to drive business growth for all. 

We help brands stay culturally relevant through strategic creator relationships that deliver entertaining and must-see content at scale. We are differentiated by our unique capabilities, including comprehensive creator talent management, brand partnership expertise, proprietary technology, and a dedicated Web3 innovation practice. Our team includes over 300 diverse storytellers, creatives, data, and technology specialists across North America, Europe, APAC, and MENA. 

We power the Creator Economy. We are Whalar.

About Client Services:

The Client Services team has ultimate responsibility for the creative output of our campaigns and programs. Client Services has a helicopter view over all parts of a collaboration and works with the expert teams and specialist partners (both internally and externally) to bring a brand’s creative vision to life. This includes helping brand partners to access Whalar’s full suite of casting and production services (with support from our dedicated Community team) to tap into the right communities in order to tell the right stories through the right voices. The Client Services team are the gatekeepers and guardians of the brands we work with. 

The team has three core functions: 

1. Oversee client relationships, effective and efficient project set up, budgets and timings across any executional workflows.
2. Act as the central resource that brings in the right expertise at the right time.
3. Facilitate retention and client satisfaction through excellent operational and servicing standards, and quality creative output.

Here's what you'll do day-to-day:

• Oversee seamless day-to-day operations of campaign delivery, ensuring projects are effectively set up for success. This includes establishing new workflows whenever necessary.
• Manage the DACH Client Service team and be a positive, solutions-first role model and mentor, train and develop team members through robust career pathing and goal setting.
• Act as a senior liaison with clients, content creators, cross functional teams and other partners.
• Deliver flawless campaigns across all key social and content platforms.
• Ensure precise and effective pricing, oversee budget tracking and resource planning.
• Develop client relationships and deepen partnerships. Proactively identify client needs to scope new and repeat opportunities together with Managing Director DACH.
• Present work to existing and prospective clients in an engaging and impactful way.
• Listen deeply and ask big questions to help clients go beyond their vision and goals. Be consultative and exceed expectations.

Here's what we're looking for:

• Have 6+ years’ agency or brand experience, including team management.
• Have strong detail-oriented communication, organisational and interpersonal skills.
• Proven track record of growing business with large customer accounts.
• Have a solid understanding of the social media advertising ecosystem and a continual appetite for learning about industry innovations.
• Appreciate and understand the value of creativity.
• Great project management skills, a natural leader and motivator of people.
• Be a teamplayer. Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working.
• Be a curious self-starter with a problem-solving mindset and a proactive, can-do attitude.
• Must be a native German speaker and professionally fluent in English (speaking and writing capabilities).

Our people are our superpower. At Whalar, diversity, equity, inclusion, and accessibility are at the core of who we are. We are deeply committed to reflecting on the unique journeys, authentic voices, and perspectives of our people, our creators, and the communities they represent. Our hope is to impact accessibility beyond compliance and help break societal stigmas and stereotypes.  We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for everything creator, we want to meet you, and we encourage you to apply.

The perks:

Whalar is a remote-first working environment, providing our employees with the flexibility to be their most creative and successful versions of themselves. Whalar is located across 6 countries and 18 states in the US including offices in London, Berlin, New York and Malaga. Whalar provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs.

• Company-wide yearly bonus
• 25 days of PTO + Winter break
• Monthly phone/internet reimbursement
• Professional development stipend
• Home office allowance 
• Calm App subscription (Add up to 4 dependents)
• Fwrd personal development App subscription
• Volunteer Days
• Social Programs