Business Support II

At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.

Job Summary

The Business Support II provides support to the New Business and Underwriting Department and fulfills a role within Indexing, Policy Change or EB Medical Underwriting Support. The role specifically provides support by: analyzing submitted documents from producers and policyowners for new business and policy change business to ensure accuracy and completeness, updating customer files within various admin systems, and routing customer files to the appropriate areas.

Primary responsibilities include but may not be limited to:

• Process and/or index requests such as: contractual changes, new business applications, employee business or medically underwritten applications
• Perform data entry
• Perform basic financial calculations related to contractual changes of individual policies
• Serve as a contact for producers and policyowners on pending and in force business
• Send written correspondence to agents, policyowners and other departments
• Serve as Trainer for Business Support I role
• Assist with Process Documentation
• Serve as a liaison to various internal areas
• Maintain strong and positive internal and external relationships

Job Requirements

Required Education and/or Certifications

• High School Diploma/GED

Recommended Education and/or Certifications

• B.A/B.S. College Degree
• LOMA Course completion

Required Work Experience

• 2 years experience in Business Support or Customer Service
• Or any combination of education and experience which would provide an equivalent background

Salary Band: 02B

This selected candidate will be expected to work hybrid in Indianapolis, IN.The candidate will also be expected to physically return to the office in CA, WI, IN or ME as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica does not have any offices located in the State of New York and OneAmerica associates are not permitted to work remotely in the State of New York.

Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica, visit oneamerica.com/companies.