Copy of Telephone Operator

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

The telephone operator answers incoming calls, directs calls to guest rooms or staff, takes and delivers messages, performs wake-up calls, provides information about hotel services, pages guests and employees, monitors alarm systems when maintenance is closed, and assists with training new operators.

Qualifications

• A strong focus on customer service
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred