Customer Experience Supervisor

How you’ll make an impact:

• You will be responsible for day to day performance and needs of CX team
• You will offer suggestions to management with ideas on how to improve employee morale and streamline processes.
• You will assist teams and managers in developing new initiatives and recommendations for change
• You will maintain in-depth working knowledge of the company’s brands, systems and processes
• You will develop communication and working relationships with other cross functional teams and processes
• You will assist in developing Customer Experience projects that bring our members’ views into the conversation across business lines. 

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We could be a match if:

• You have 4+ years of proven Team Lead or Supervisor experience with a focus on problems solving, troubleshooting and team building
• You have experience coaching, training and motivating others
• You possess strong interpersonal and communication skills
• You can build positive relationships with both internal and external teams
• Ideally, you have a Bachelor's Degree