Customer Service Representative

Aya Healthcare has an exciting 13 Week Healthcare Customer Service Representative contract opportunity in San Diego, CA! Job Details: JOB TITLE: Customer Service Representative CONTRACT DURATION: 13 Weeks SHIFT: M-F, 8:30 a.m. – 5:00 p.m. LOCATION: San Diego, CA ONBOARDING TIME: Expect 3-5 weeks from offer acceptance to start date. Job Summary: The Customer Service Specialist I is responsible for administering the Collection Philosophy of Rady Children’s Hospital-San Diego, specifically managing self-pay accounts. This role involves working directly with families to assist with financial assistance applications, establish and monitor payment plans, and provide clarity on account information. The incumbent will handle incoming calls, resolve billing complaints, and ensure accounts are updated with the most accurate insurance information. Other duties include checking Medi-Cal eligibility and applying share of costs as needed. Responsibilities: • Manage self-pay balances after insurance payments. • Assist families with financial assistance applications and establish payment plans according to hospital policy. • Respond to incoming calls, clarify account details, and resolve billing issues. • Check Medi-Cal eligibility, apply share of costs, and update insurance information. • Monitor payment plan compliance and take appropriate follow-up actions. • Address and resolve patient complaints related to billing in line with policies and procedures. Requirements: • High school diploma, GED, or equivalent (minimum). • 2 years of experience in a call center environment. • Strong knowledge of insurance eligibility, payments, and authorizations. • Experience with accounts receivable processes • Bilingual (English/Spanish). Application Requirements (due at time of phone screen with recruiter): · Resume with last seven years of work history if applicable - all work history gaps of 90+ days must be explained. · Copy of diploma for highest level of completed education. · Two manager/supervisor references who you have worked with in the last two years. · Upcoming requested time off for the duration of the contract. · Interview availability for the next 7-10 days. · Documentation of Covid vaccination or medical/religious exemption. AYA DELIVERS… · Front-of-the-line access to exclusive jobs at thousands of healthcare facilities nationwide. · A robust team and dedicated recruiter to support you every step of the way to ensure you start on time, have accurate payroll and an exceptional experience. · A credentialing specialist to streamline the entire compliance process. · Premium medical, dental, vision and life insurance beginning day one of your assignment. Aya Healthcare is an Equal Opportunity Employer and encourages all to apply! Job Types: Full-time, Contract Pay: $23.00 - $24.25 per hour Expected hours: 40 per week Shift: • 8 hour shift • Day shift • Morning shift Application Question(s): • The manager will be asking you questions in Spanish and expects you to answer in Spanish. Are you comfortable with this? Experience: • EPIC : 1 year (Required) • Call center: 1 year (Required) • Healthcare : 1 year (Required) • Accounts receivable: 1 year (Required) • insurance eligibility: 1 year (Required) Language: • Fluent Spanish (Required) Work Location: In person