Customer Service Representative

We’re looking for a Customer Service Representative who’s ready to be the voice of our company and help us continue to exceed expectations. As a Customer Service Representative, you will be responsible for engaging with customers across multiple channels, including phone, email, chat, or in-person (if applicable), to resolve questions, concerns, and requests. Your ability to listen, empathize, and find effective solutions will ensure that every customer feels heard and valued. Key Responsibilities • Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media • Listen actively and attentively to customer needs, concerns, and feedback • Resolve product or service problems by clarifying issues, determining the cause, selecting and explaining the best solution, and following up to ensure resolution • Maintain accurate records of customer interactions, transactions, and feedback using CRM systems • Process orders, forms, applications, and requests as needed • Recommend improvements based on customer feedback and recurring issues • Stay up to date on product knowledge, company policies, and customer service best practices • Meet or exceed performance metrics, including call handling time, customer satisfaction ratings, and issue resolution rate Qualifications • High school diploma or equivalent required; associate or bachelor’s degree preferred • Prior experience in a customer-facing role strongly preferred. • Excellent verbal and written communication skills • Strong active listening and problem-solving abilities • Ability to remain calm, empathetic, and professional under pressure • Comfortable working with computers, CRM systems, and basic office software • Ability to multitask and manage time effectively in a fast-paced environment Why Join Us? • Competitive pay with opportunity for performance-based bonuses • On-the-job training and professional development opportunities • Supportive team culture where your voice is heard and your efforts are appreciated • Opportunities for career advancement within a growing organization Job Type: Full-time Pay: $21.34 - $25.70 per hour Shift: • 8 hour shift • Day shift Work Location: In person