Customer Success Manager - Edge AI

Primary Responsibilities

• Deliver customer excellence and delight our customers by acting as an advocate with a sense of urgency for activities within key customer accounts.
• Develop and strengthen customer relationships through the onboarding and renewal lifecycle of our customers Identify, develop, expand, and close new and highly-technical use cases and projects within and adjacent to existing customers.
• Maximize revenue opportunities and upsells by understanding the strategic value of edge AI to the business goals of our customers.
• Refine and manage account renewal strategies that proactively engages a customer in all facets of the commercial software subscription lifecycle.
• Lead regular meetings (QBRs and the like) and maintain communication and coordination with people in various teams to ensure customer success, clarify expectations, articulate new technologies, present complex product offerings, and achieve successful outcomes. 

Preferred Skills and Experience

• A minimum of seven (7) years of B2B enterprise SaaS or PaaS experience.
• Prior experience in customer success or key account management, sales, business development renewals
• Experience in a customer-facing role focusing on technology solution offerings especially related to Enterprise PaaS, digital health wearables, data science, machine learning (ML), or engineering developer tools.
• Track record of achieving account growth and renewing customers through identifying expansion opportunities and improving customer experience. Customer-focused, customer-centric, and customer-sensitive.
• Experience creatively collaborating with distributed internal teams such as finance, legal, and revenue operations to ensure all contracts are accurately represented in CRM. 
• Proven presentation experience including ability to analyze data, flex communication for different audiences, and deliver appropriate messages in a clear, pleasant and unambiguous way; able to present to C-level / VP executives, management, and engineering (external and internal). 
• Experience in selling complex software products through in-person, sending outbound emails, making outbound phone calls, conducting virtual meetings to both business and technical stakeholders, working within customer budget parameters, and managing the review, negotiation, and execution of agreements.

Academic Credentials

• Strong technical background and/or education, ideally with experience working with Enterprise companies who make extensive use of embedded systems (IoT experience desirable) 
• Prefer academic experience in technical field such as computer science, embedded systems, or electrical engineering preferred or other relevant academic experience

What We Offer

• A well-funded company with founders who care about team, users, and values.
• Competitive pay, stock options, benefits, and vacation time.
• A dynamic culture that sees work as one element in life (work-life balance).
• A team that’s engaged and inclusive yet global and diverse.