Factory IT OT Site Delivery Specialist

General Information:
Hitachi Energy High Voltage- Business Solutions IT / OT Organization is seeking a Factory Site IT / OT Delivery Specialist for Richland, MS, who will provide overall service delivery to the site to drive value and business growth to the business.

Your Responsibilities:

• As Site IT / OT Service Delivery Specialist, you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics. This includes also IT matters requiring physical intervention.
• Role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations. Also supports execution for factory or Hitachi energy site's owned/managed assets and operational support of both office IT and shop floor IT/OT assets that are not supported by the OSS techs
• The Site IT / OT Service Delivery Specialist is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services.
• In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

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• Bachelor's degree in Computer Science or Engineering preferred, or 10+ years of experience in Information Systems.
• 5+ years prior experience in IT
• Fluent English communication skills & good local language skills of the major country of responsibility
• 2 years of experience in project management of complex global projects.
• Experience in process management, business process improvement, business process management, or value stream mapping.
• Experience with manufacturing operations methods, process, and change management is an advantage.
• Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge.
• Flexibility to manage multiple shifts of IT resources in a factory environment.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States