IT Support Specialist

🌎 Location: Remote within the US

⬆ Reporting Into: IT Director

💰Compensation: $70,000-$75,000 base salary, based on qualifications and experience.

About Ceros

Join us as Ceros embarks on the next chapter in our mission to unlock creativity. Ceros is evolving into an essential resource and destination for professional creatives the world over. Our growing suite of cloud-based tools empower professional creators to push beyond their design boundaries and even transform the way they collaborate with their teams.

Today, our products power some of the most engaging experiences on the web. In 2021 alone, interactive content created with Ceros Studio — from landing pages and pitch decks to interactive social media — has been viewed more than half a billion times. In the meantime, more than 3 million comments have been added to digital content using Markup, our new visual collaboration tool.

Working at Ceros means having an impact at scale. Our products and services are leveraged by top tier brands such as Mashable, Bloomberg, Red Bull or Pinterest and are loved by more than 500,000 users. And we are building something even bigger and better: the creative operating system of the future.

We are backed up and well-funded by top-tier investors including Sumeru Equity Partners, Grotech Ventures, Greycroft, and Starvest Partners.

We are remote first forever with a 4½ day workweek that finishes every Friday at 1pm.

The Role

We're looking for an experienced IT Specialist! In this role, you'll be responsible for providing technical support to fully-remote Ceros employees and serve as the first point of contact for help desk support, assist in managing employee lifecycles, assist with various IT projects, and participate in the advancement of our IT Tech Stack and overall ecosystem. 

• Provide IT support to your fellow Cerosians with day to day needs:
• Hardware, software, identity and access management, etc
• Time zone availability: Our business hours are 8:30AM-6PM ET
• Assist with IT asset tracking / lifecycle management duties
• Assist with documentation, training, and rollout of new IT platforms and systems
• Provide on/offboarding support (account management, hardware and software procurement)
• Assist with MDM and IdP platform usage configuration (Jamf, Google Workspace, Okta)
• Assist with IT related projects as needed (new technologies and integrations)

Practical stuff we anticipate you having

• Minimum 2-3 years of IT experience in a support position
• Strong written/verbal communication skills:
• Excellent soft skills, positive attitude, and a high emotional intelligence
• Great technical documentation, writing, and communication skills
• A passion for all things IT, including learning new technologies and bringing new ideas to the table
• A self-starter, proactive, ambitious, and teamplayer work ethic
• Strong attention to detail and followthrough on deliverables and deadlines
• Experience and/or familiarity with automation (APIs, scripting, SaaS integrations, etc)
• Experience and familiarity with the following tools, systems, and platforms:
• MDM solutions (e.g. Jamf, Workspace One)
• Productivity suites (e.g. Google Workspace, Microsoft Office / 365)
• Chat and video conferencing software/hardware (e.g. Slack, Zoom)
• Identity Providers (e.g. Okta, Google Workspace)
• Fundamental knowledge and experience with basic networking:
• WAN, LAN, TCP/IP, DNS, WiFi, VPN
• Standard business/network services and protocols (Email, SSL certificates)
• Fundamental knowledge and experience with end user hardware:
• Apple laptops, desktops, and tablets, and smartphones (90% of devices)
• Windows based laptops and desktops (10% of devices)
• Android tablets and smartphones
• Traditional office/remote office equipment (Monitors, docking stations, peripherals, printers, etc)
• Fundamental knowledge and experience with end user software:
• macOS and Windows operating systems (scripting, advanced diagnostics & troubleshooting)
• Browsers, mail clients, additional productivity suites (Office 365, Adobe Creative Cloud) 
• Fundamental knowledge and experience with Information Security related standards and topics:
• Identity and access management principles, identity providers, SAML/SSO/SCIM protocols
• SOC2/ISO 27001 or related industry compliance certification duties
• Evidence collection, corrective actions and remediations
• EDR/Anti-Virus applications and threat remediation
• Security Awareness training facilitation and administration 

Key Things to Know

• We want you to start ASAP 
• This is a full-time position
• This is a remote first role

Benefits

📈 Stock options

🏥 Premium health insurance*

🏦 401K matching*

👶 16-weeks paid parental leave for primary caregiver

🌴 Unlimited vacation days

🤒 Paid Sick days

🧘 Half-day "Wellness Fridays"

💻 Excellent gear (Macbook Air, external monitor, etc.)

💵 Stipend for the home office set up

🎓 Growth and Learning opportunities within the company

👩‍💻👨‍💻 Virtual experiences in which Cerosians can collaborate, educate, and create social connections with one another

*Varies based on location

At Ceros, we are deeply committed to the recruitment, retention, and growth of diverse talent; uniting people from unique backgrounds in our shared passion for unlocking creativity through technology.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information.  We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.