Senior Associate, Field Service

Date Posted:
2024-12-09
Country:
China
Location:
308 - 309, First Shanghai Center, No.39 Liang Ma Qiao Road, Chaoyang District, Beijing, China
Position Role Type:
Unspecified• Maintains effective communications with customers and field team members to better understand support requirements.
• Contacts customers frequently requiring a high degree of tact and courtesy to maintain and build good rapport.
• Develops diverse product knowledge and may perform diagnostic procedures.
• Analyzes and interprets test information to resolve design/system related problems.
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• Performs a variety of duties, including but not limited to servicing, operating, maintaining, repairing and removing equipment.

• Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.
• Manages technical products, services, logistics and provisioning, quantity surveying, and configurations to assigned customers.
• Troubleshoots technical problems and issues and recommends actions to company or customer representatives.
• Assesses product needs in accordance with customer specifications.
• Acts as local on-site UTC representative to the customer's organization.
• Manages statement of work to meet customer and contract requirements.RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, disability, protected veteran status or any other characteristic protected by law.Privacy Policy and Terms:

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