Senior NetSuite Administrator

General Summary:

The Senior NetSuite Administrator supports the day-to-day support and maintenance functions related to the NetSuite system. The NetSuite Administrator will play a key role in the analysis, solution development, testing and documentation of the overall solution to support daily business operations.

Essential Duties & Responsibilities:

• Provides support to the IT team, with a high attention to detail
• May assist in training, delegating, and reviewing the work of team colleagues
• Performs day-to-day operation, maintenance, project management, change request and support tasks for all NetSuite application and the ecosystems
• Customizes NetSuite fields, page layouts, record types, reports, and dashboards
• Maintains users, roles, security, profiles, and workflow rules
• Develops and implements policies, procedures, and guidelines to ensure data integrity
• Refines and customizes internal billing tools and methods
• Facilitates the creation and testing of future state business processes and script development
• Works with cross-functional teams on roadmap projects involving financial applications and processes
• Researches and analyzes application behaviors and improves performance and stability
• Repairs and recovers from hardware or software failures
• Coordinates and communicates with impacted user groups
• Ensures business and functional requirements are properly configured in NetSuite and other IT financial enterprise applications
• Works with cross-functional teams to design changes to existing systems and integrates new systems into infrastructure as needed
• Assists with implementing process improvements with systematic solutions
• Understands, articulates, and documents needed customization, reports, and capabilities
• Takes a hands-on approach to troubleshooting issues

Knowledge, Skills, and/or Abilities Required:

• Ability to perform routine situations and procedures with limited supervision
• Excellent customer service skills
• Strong team player with the ability to build positive and collaborative relationships within the ConnectWise organization
• Problem-solving and analytical thinking skills
• Strong written and verbal communication skills
• Ability to confidently provide support and user training across departments

Educational/Vocational/Previous Experience Recommendations:

• Requires advanced knowledge of job procedures and tools obtained through work experience
• 3+ years of relevant experience
• Experience assisting with NetSuite integration, implementation, and testing
• NetSuite Administrator certification
• Preferred: Bachelor's degree in a relevant field

Working Conditions:

• Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required