Solutions Architect II

Key Responsibilities

• Own technical validation within the sales process and the post-signature implementation process for a balanced book of Mid Market and Enterprise level customers.
• Lead customer training sessions on technical concepts for both business and technical points of contact.
• Facilitate the creation of QBR materials in tandem with an Account Manager.
• Establish confidence in recommendations via product expertise, custom product demonstrations, technical calls, workflow outlines, RFP/RFI responses, product roadmap discussions and business process diagrams.
• Be the expert in best practices of Smartcar’s API for different verticals.
• Support the enterprise sales team by helping understand complex customer business problems and requirements, then translate them into solutions.
• Identify and implement improvements to existing support and success collateral.
• Partner with engineering, sales, marketing, and design to relay customer feedback and help determine which product updates or features should be prioritized.

Who You Are

• 5-11 years of B2B experience in Sales or Success Engineering at a SaaS company selling complex solutions into technical teams.
• Familiar with API concepts and functionality, can propose best practices and aid in debugging.
• You have an understanding of SQL and at least one scripting language.
• You’re familiar with the software development lifecycle, and understand how to work with teams that use the agile or waterfall methodology.
• You have a data driven mindset, and enjoy using data to operate autonomously in ambiguous situations.
• You have a sense of urgency and take proactive action to aid your customers.
• You have strong written, verbal, and presentation skills. You can earn the trust of product managers and engineers alike in order to help them succeed.

Manager

• Victor Black

Your Team

• Emily Babus
• Mallory Curtis
• Craig DiTommaso
• Liana Andersen
• Steve Lamas
• Skye Lyon
• Adrian Nicholl
• D'Angelo Sanders
• Ryan Tueriello

Compensation and Benefits Package

• Base salary determined by years of experience: $145,000 - $190,000
• Equity
• Remote work within the United States
• Health, Dental and Vision covered at 90% across all plans and 80% coverage for dependents.
• 401K matching at 4%
• Unlimited PTO
• Wellness stipend of $50 a month
• Cell phone and Internet stipend of $50 a month
• $300 yearly learning and development stipend
• $350 work-from-home stipend
• 8 weeks of 100% paid parental leave with an additional 4 weeks unpaid, 1-week half day ramp back time and a 5 week Factor subscription
• 10 days of paid bereavement leave

Sponsorship

• We do not currently support any new sponsorship opportunities or sponsorship transfers for this role

Recruiter For This Role

• Jackie Leary