Sr. Specialist - Technical Application Support

WaveMark™ Supply Management & Workflow Solutions is a SaaS solution enabling healthcare providers and manufacturers to effectively manage supplies with market-leading innovative technology. WaveMark leverages a portfolio of advanced hardware (e.g. RFID) and cloud-based software including an advanced analytics platform providing full visibility and control of all supplies from low-cost commodities to high cost devices and implants. Our global footprint and continuous innovation deliver the most cost effective and workflow efficient patient care possible.

We are seeking high-energy, customer-focused and technically trained team members to join the WaveMark team and lead the industry optimizing supply chain, inventory management and clinical workflow practices. The role requires the candidate to have skill sets in remote desktop applications with various OS/systems, monitoring tools, network, and firewalls protocols. The candidate should demonstrate communication skills with internal teams as well as with the customer that are concise, unambiguous, and reliable; conveying technical solutions into easily understood language. Candidate should have multi-tasking skills, experience participating in projects in a technical lead capacity and a tenacious aptitude to drive solutions. The individual should put actions into place and drive solutions through self-empowerment.

Responsibilities

• Serve as first level of escalation and expertise for Level I customer support team
• Remote troubleshooting and resolution of customer related technical issues
• Real time proactive system monitoring, debugging, and troubleshooting.
• Interact and coordinate with other departments to resolve customer issues.
• Analyze system data trends to get ahead of and prevent system issues.
• Remote logging into devices for proactive and reactive error review, monitoring, problem solving, and configuration changes.
• Track activity within Salesforce including case management and communication.

Qualifications

• Bachelor's degree in related field, or equivalent work experience, preferred
• 2+ years of experience preferred
• Understanding of hospital procedure area workflows preferred
• Experience supporting proprietary or SaaS based applications in a technical service center environment.
• Intermediate understanding of Linux and SQL
• Proficiency with VPN (Site to Site and RDT), Citrix, Network Connect, Pulse Secure, and 2 factor authentication connectivity methods.
• Proficient understanding of network base monitoring tools (Sentry Preferred)
• Proficient understanding communication protocols
• Proficiency with different commands and tools to diagnose issues (network related issues, command line tools, analyzing logs etc.)
• Understanding of Network Protocols a plus
• Proficiency with MySQL, PsQL, Wildfly preferred
• Strong analytical skills and ability to organize and interpret data from various sources to identify root cause.
• Ability to effectively manage multiple tasks, prioritize as necessary based on impact/urgency to drive and increase customer satisfaction.
• Required to participate in an on-call rotation for afterhours support model.

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes action to resolve
• Applies judgment within defined parameters
• Receives general guidance and may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Anticipated salary range: $55,400 - $83,160

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 6/21/2024 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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