Technical Marketing Engineer - Cloud

The Cisco Meraki team is seeking a creative and driven Technical Marketing Engineer to support product management activities for the Cloud team. This team covers product areas such as the user experience, API, developer ecosystem, and backend infrastructure. Your mission will be to own the next-generation cloud-connected hardware strategy. You’ll also expand Meraki’s cloud management capabilities and collaborate with a number of product teams across the org (wireless access points, network security appliances, intelligent video cameras, and more).

Meraki is changing the way the industry thinks about networking, and you will continue to drive this innovation. You will team up with forward-thinking engineers and customers to help ensure that we have the best user experience and the most sophisticated cloud platform in the industry.

As a Technical Marketing Engineer, you are the authority on our cloud platform and will ensure the continued success of Meraki by driving feature development, customer issues, and large-scale infrastructure projects. You will collaborate with an outstanding Engineering team to build the future of the Meraki Cloud platform. You will work in partnership with our Sales team to ensure we continue to grow our happy customer base. As a TME you will also work together with our Support team to analyze and resolve critical issues. You will lead the product and will handle every aspect to ensure it is #1 in the market. 

Responsibilities:

• Serve as the authority and key technical advisor for the Meraki Cloud 
• Represent the product’s features, roadmap, and strategy to partners, customers, and executives
• Work with engineering teams through design, development, testing, launch and iteration of new features and infrastructure
• Drive cross-team initiatives, investigations of customer issues, and understanding feature requests
• Produce technical documentation, best practice documents, and deployment guides for internal and external use across the company
• Build relationships with the Meraki Sales team and customers, and act as the primary technical point of contact for some of our most sophisticated deployments

What we’re looking for:

• Degree in CS, EE, or a related technical field
• 3+ years of work experience in software development, data center and/or cloud technologies
• Experience in technical support, product testing, or QA preferred
• A passion for learning about networking, cloud, and emerging ground-breaking technologies
• You have a strong sense of customer empathy to care deeply about top customer problems
• The ability to easily communicate complicated concepts to non-technical people
• A motivated, can-do demeanor with an intuitive understanding of product quality
• You love solving technical problems in creative ways

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.