*App/Cloud Support Manager*

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at accenture.com.

 

Roles and Responsibilities: 
 

Provide a dynamic service identifying and solving issues within multiple components of critical business systems. Use problem solving skills to keep our world class systems delivering value to our clients by maintaining custom and/or software application code. Work in challenging and dynamic environments. Increase efficiency by optimizing work across one or more clients. 

 

Application Support Undertake some or all of the following:
 

• From requirements gathering through deployment, work with business users on system initiatives with responsibility for maintaining product road maps and detailed project plans

• Work closely with business users, maintain and continually enhance business systems including reporting and analysis capabilities to meet ever-changing business requirements

• Ensure the application is active and operating according to service commitments for assigned deliverables

• Organize and prioritize work effectively to facilitate resolution of problems and system continuity

• Ensure application maintenance work is being followed according to quality standards

• Ensure that primary support toward installation of application releases into production is being provided

• Assist in monitoring the budget by providing estimated-time-to-complete (ETC) and actuals for assigned tasks

• Engage the team on Risk Management and Defect Prevention best practices.

• Work with different stakeholders to gather and interpret user/system requirements into support specifications.

• Anticipate, identify, track and resolve issues and risks affecting the application

• May create operational documentation for the application

Preferred skills but not required:
 

• Analytical thinking

• Application Deployment Management

• Build Management

• Business

• Communication

• Configuration & Release Management

• Design

• Design and Build Enablement

• Management Reporting

• Software Product Management

Benefits of working at Accenture:

• Holistic well-being program including health insurance

• Life & Salary Continuance Insurance

• 18 weeks paid parental leave

• Long & short-term career break opportunities

• Structured career development program

• Local and international career opportunities.

• Certified as a Family Inclusive Workplace™

• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

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