Associate Client Relations Administrator (Hybrid - Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We are seeking an Associate Client Relations Administrator to join our dynamic team. In this role, you will work closely with Relationship Managers and members of the management team. You will perform research and analysis and/or manage client activities. Attention to detail, the ability to track and follow up on client actions, multitask, work independently, prioritize, and meet deadlines are critical for success in this position.

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge office and given the flexibility to work remote.

Responsibilities:

• Assist in handling all client communications in a timely and professional manner
• Ensure all correspondence and client requests are precise, simplified and value add (e.g., serve as a liaison between claims admin requests and clients to ensure that communications are clear, concise, and comprehensible)
• Help Relationship Managers guide their clients through the onboarding process within agreed-upon SLAs
• Ensure refresh data has been received for all clients pursuant to their agreed-upon schedule
• Track all filing deadlines and ensure claims have been filed timely
• Ensure all deficiency and audit deadlines are tracked and responded to timely
• Compile and prepare client reports
• Develop an understanding of Broadridge and the scope of the company
• Develop an understanding of Class Actions and other areas relative to Broadridge/Client Relationship

Qualifications:

• Bachelor's degree (B. A.); or two to four years related experience and/or training; or equivalent combination of education and experience.
• Strong analytical skills: ability to gather data, interpret results, reformulate as needed
• Strong written and oral communication skills
• A self-starter with excellent interpersonal and organizational skills
• Securities and/or class action industry experience a plus
• Detail-oriented ability to multi-task, and excellent time management and follow-up skills #LI-PS1

Salary range $18.00- $24.00/hr. Bonus Eligible.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected].