Client Management Associate (Hybrid - Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are seeking a Client Management Associate to join our team in Newark, New Jersey! We are looking for someone to lead the implementation of new BPO clients, manage existing client relationships and assist with developing new offerings to grow our firm's revenue. We need a highly-skilled individual to manage client relationships, both prospective and existing, and collaborate on defining and executing new revenue streams for our business.

Are you looking to join a creative and dynamic team? If so, we would love to meet you.

Responsibilities

• Manage existing client relationships, including leading Monthly Governance Committees, contractual obligations and client issue resolution
• Liaising Finance, Billing, Legal and other service teams to ensure client obligations are met
• Assist with client-led audits that require BPO participation
• Lead strategic client projects
• Manage the creation, execution and delivery of client metrics and perform data trend analysis to provide clients with deep insights into their critical metrics
• Provide BPO Ops teams with client analytics support
• Find opportunities for process automation / digital transformation for BPO & clients
• Utilize data tools and business intelligence tools to drive effective decision-making
• Work on pipeline opportunities to help grow BPO revenue

Qualifications

• Driven, motivated and intellectually curious
• Attention to detail and impeccable time management skills - ability to manage multiple projects simultaneously
• Excellent Written & Verbal communication skills
• Ability to work with and present to Senior Executives within Broadridge and at our clients
• Ability to work under tight deadlines
• Proficient in MSFT Office, including PowerBI
• LEAN / Six Sigma a plus

Bonus Eligibility: Bonus Eligible

Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected].