Customer Service Specialist

Job Description
Job Summary/Objective

Performs the data entry function to update automated records; verifies accuracy of work.

Essential Functions and Responsibilities: • Batches documents• Keys data from source documents in a timely and efficient manner• Performs acceptable volume of work in timely, efficient and accurate manner and in order of scheduled priorities to meet or exceed client expectations of processing schedule• Performs verification duties as required• Keys correcting entries as indicated by verification or other warning• May trouble shoot data problems• May operate peripheral equipment• May assist in development of production formats and keying procedures• Demonstrates high levels of safety awareness and notifies supervisor of potential hazards• Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)• Maintain all logs and reporting documentation• Participate in cross-training• Operate mailing, print or scanning equipment• Shipping & Receiving• Sort and deliver accountable mail• Help resolve customer concerns/issues• Prepare printed documents• Produce, format and edit .pdf files, letters, reports and other documents in Adobe, Microsoft and other firm applications• Support various special projects from start to finish upon request and perform other duties as assigned.• Follows the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customers• Performs other duties as required• Repetitive motion is required: may require twisting/bending/climbing• Required to work at computer for long periods• Required to stand, walk, simple grasp, reach with hands and arms• Required to regularly sit, talk or hear• Required to possess close vision and ability to focus• Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.

Qualifications

Required:• H.S. diploma or equivalent• Minimum of 6 months customer service related experience• Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)• Experience running mail posting equipment a plus• Willingness and availability to work additional hours if assigned• Ability to effectively work individually or in a team environment• Competency in performing multiple functional tasks• Ability to meet employer's attendance policy• Ability to read, write and speak English• Ability to learn various other programs and applications as necessary and/or required• High energy level with excellent interpersonal skills, positive attitude, professional presence and exceptional customer service.• Required to work at computer for long periods• Required to to stand, walk, simple grasp, reach with hand and arms.• Required to regularly sit, talk or hear• Required to possess close vision and ability to focus• Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.• Repetitive motion is required; may require twisting/bending/climbing• May lift up to 25 lbs. frequently

Preferred:• Previous experience with data entry desirable• Repetitive motion is required: may require twisting/bending/climbing