IT Support Technician, Level 1

Cassia, a nonprofit healthcare provider operating in five states, is hiring a Full-Time IT Support Technician to join our corporate office support team. In this position, you will provide IT support for end-user equipment and solutions in a fast-paced environment. As an IT Support Technician, you will make decisions to effectively prioritize and execute daily tasks. Our ideal candidate has excellent customer service skills, proven analytical and problem solving abilities, and an eye for detail.

This is a Full-Time, benefit eligible position working Mon - Fri at our corporate office in Edina, MN.

Pay: $22 / hour

IT Support Technician responsibilities:

• Provide first line support to staff requests through phone, e-mail, help desk ticketing system, and walk-ups.
• Assist with troubleshooting and resolving workstation, network, and application-related problems.
• Assist in the installation, configuration, and troubleshooting of peripheral devices, such as printers and scanners.
• Escalate problems to technicians and Network Operations team as appropriate.
• Gather, enter, and maintain accurate information and data regarding end-user issues within designated tracking system.
• Perform installation, troubleshooting, and repair of workstation and mobile devices.
• Perform basic Active Directory management of computers and user accounts including account modification, password resets, and accounting onboarding & disabling.
• Provide basic support and management for endpoint security, mobile device management, self-service password reset, spam filter and web filter.
• Contribute documentation to help desk ticketing system and knowledge base articles.
• Utilize remote management and support tools to troubleshoot end user devices.
• Provide assistance with A/V and conferencing solutions.
• Perform other duties as requested.

IT Support Technician skills and requirements:

• Associate’s degree in IT/IS/Computer Science or 2+ years of recent related experience required.
• 1+ year experience in help desk environment preferred or IT student.
• Must have PC support experience.
• Valid MN driver’s license required.
• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to present ideas in user-friendly, business-friendly and technical language.

Benefits:

• Competitive wages with credit for experience
• Tuition Discount Opportunities/ Scholarships/ Student Loan Forgiveness (site specific, ask for details)
• Paid Time Off (PTO)
• 403(b) with employer match
• Healthcare, dental, health savings, vision, life, disability, & flex spending options for Full-Time employees
• Employer paid Basic Life Insurance for Full-Time Employees 
• Employee Discount Program
• Longevity Recognition, Paid Volunteer Time, and Mentorship Programs
• Collaborative and Inclusive Work Culture
• Employee Assistance Program with free confidential counseling/coaching for self and family members 

Location: Cassia's Home Office is located in the Metro Area. Address: 7171 Ohms Lane, Edina, MN, 55439

About Us:

Cassia is a faith-based, nonprofit organization with over 200 years of experience caring for those in need. Our Mission is to foster fullness of life for older adults in the spirit of Christ’s love. We take pride in providing compassionate care for our residents by embracing our eight values and service standards: Compassion, Integrity, Excellence, Innovation, Stewardship, Unity, Respect and Collaboration.

At Cassia, you will be empowered to foster fullness of life for those we serve. Cassia will support your career goals and celebrate your passions. If you are seeking a career experience where you will have fun, be challenged, and recognized for your individuality, Cassia is the answer. I AM Cassia... Are You?