Lead Service Application Business Analyst

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

THE ROLE:

As we continue to grow as QuidelOrtho, we are seeking a Lead Service Application Business Analyst in Rochester, New York. The Analyst will take charge of multiple projects and work across departments to engage the necessary persons, maintain accountability and deliver results with minimal management intervention. The Analyst will be a self-starter with a demonstrated ability to understand, document and communicate business processes at both the high and detail levels. The systems analyst will support both field service and remote technical support professions in the US and internationally. He or she will be expected to communicate clearly with business users, management, and IT.

THE OPPORTUNITY:

The service organization within QuidelOrtho, is an award-winning global service team that puts the customer at the center of everything we do. As Service Applications, our goal is to enable our global in-house and field-based service personnel to deliver on the Customer Excellence promise with every interaction. The Lead Service Applications Business Analyst (Analyst) must successfully integrate business knowledge, policy, business process, systems users, business metrics information technology systems. The Analyst must enjoy working with our global field service, technical remote support personnel and other users to understanding their need, provide support and deliver training to ensure they are equipped to deliver excellent service on every customer interaction. The Analyst will develop a deep understanding and drive continuous improvement.

The Analyst will take charge of multiple projects and work across departments to engage the necessary persons, maintain accountability and deliver results with minimal management intervention. The Analyst will be a self-starter with a demonstrated ability to understand, document and communicate business processes at both the high and detail levels. The systems analyst will support both field service and remote technical support professions in the US and internationally. He or she will be expected to communicate clearly with business users, management, and IT.

Initially the main objective is to support global deployment of a CRM service management solution under the guidance of the Project Manager. And, the Business Analyst will provide system configuration support and lead projects to develop and implement upgrades to business processes, systems capabilities, and reporting on legacy systems.

This is a hybrid role located in Rochester, New York.

THE RESPONSIBILITIES:

Project work as a key contributor to large systems projects and as a leader for smaller projects

Application management: User Requirements management, testing and verification of system functionality to User Requirements, data maintenance, administrative system updates, work instruction management, configuration updates, etc.

Communication to varying sized groups, organizations, management, and globally

Intellectual curiosity to go after other smaller improvements, projects either from list of open actions or from own initiatives

Perform other work-related duties as assigned

Travel:

THE INDIVIDUAL:

Required:

• 4-year degree in a technical field
• 5 years of experience in the following areas:
  • Project management of small, and medium scale projects
  • Application management including configuration and user account management
  • Technical user support including root cause investigation and corrective actions

Preferred:

• Agile training or Product Owner experience
• Ability to create and communicate process and systems maps
• Ability to bridge the gap between application users, Information Technology and the QuidelOrtho quality organizations
• Ability to create and update of User Requirements and translation of the same into IT terms
• Ability to plan, create and execute system test scripts based on user requirements and the risk management plan
• SAP CRM experience

KEY WORKING RELATIONSHIPS:

The Lead Service Application Business Analyst will work closely with the following departments: Quality, Global Technical Support, IT, Sales Operations, and Spare Parts Supply Chain

WORK ENVIRONMENT:

Hybrid; typical office environment

Equal Opportunity:

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at [email protected] .

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