Manager of Migration and Customer Onboarding

We’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one.

With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other’s individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that. 

The Migration Manager leads a team of specialists in orchestrating seamless transitions for clients migrating from legacy software to our new SaaS platform. This role demands strong leadership, strategic vision, and a deep understanding of migration processes to optimize the customer experience. This role will be based in North America and will be leading a globally distributed team.

WHAT YOU'LL DO:

• Lead, guide, and mentor a Global Team of Migration Specialists to foster collaboration, accountability, and continuous improvement.
• Develop and implement strategies for client outreach, conversion, and migration to new gen systems aligned with organizational goals.
• Collaborate with cross-functional teams to streamline processes and enhance customer experiences and service delivery.
• Oversee project planning, resource allocation, and risk mitigation strategies.
• Monitor team performance metrics, identifying areas for improvement, and implementing training initiatives.
• Act as a liaison between the migration team and senior leadership, providing regular updates.
• Champion a customer-centric approach, prioritizing satisfaction and retention throughout the migration process.
• Manage and effectively resolve customer escalations related to the migration process to ensure a seamless transition to the new generation software, maintaining customer satisfaction and loyalty
• Stay abreast of industry trends and best practices, incorporating insights into team strategies.

WHAT YOU'LL NEED:

• EDUCATION: Bachelor or graduate degree in Engineering, Computer Science, or Business Management, or equivalent
• EXPERIENCE: 5+ years of experience in client services, project management, training, or consulting, with at least 2 years in a leadership or managerial capacity.
• Proven track record in managing migration projects and leading cross-functional teams.
• Strong understanding of SaaS platforms, cloud technologies, and migration methodologies.
• Excellent communication, interpersonal, and conflict resolution skills.
• Demonstrated strategic thinking and data-driven decision-making abilities.
• Commitment to fostering a diverse, inclusive, and supportive work environment.
• Experience Managing Global teams across time zones in a remote environment.

We’ve become the largest real estate software company in North America. Our products provide our client’s with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.

At Lone Wolf Technologies, we are an equal opportunity employer that is committed to inclusion and diversity. We hire and attract candidates from all backgrounds regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and ensure that we will not discriminate on these basis. Please note that accommodations are available on request for candidates taking part in all aspects of the selection process. If you do require accommodations, please contact the Human Resources Department at Lone Wolf Technologies by calling 1-866-CRY-WOLF (1-866-279-9653) or emailing [email protected].