Manager, Operations Support

Manager, Operations Support

Description

Basic Function:

The purpose of this position is to leverage innovation and creativity while operating in a subject matter expert role with business leaders across the entire Southern Company Gas enterprise. This role is intended to support Field Operations, Resource Management, Customer Experience, Safety, Training, and the Technology Organization (TO) with process and technology solutions and integration at the enterprise level.

Must be able to demonstrate by example, how to develop and implement innovative programs designed to increase revenues, decrease expenses, establish relationships, ensure customer satisfaction, and establish Southern Company as a leading provider of energy services.

Representative Duties and Responsibilities:

The position of a Manager, Operations Support is intended for an individual who demonstrates leadership qualities that are consistent with Our Values - Safety First, Unquestionable Trust, Superior Performance and Total Commitment.

• Key areas of focus: driving safety excellence, ensuring quality and compliance, focusing on customer satisfaction, leading change, and project management.

• Serve as a liaison between the TO organization and the following departments:

Field Operations including Asset Protection, Construction Ops, Corrosion, Meter Reading, System Operations and back office/clerical departments, Resource Management, Customer Experience, Safety, Training, Reporting

• Communicates with business leaders on a routine basis to understand challenges and areas of opportunity.

• Creates and communicates business processes in a user group format to all work groups.

• Develops a communication plan and feedback loop for business units to identify problems and solutions.

• Provides recommendations for business process improvements.

• Collaborates with Safety & Training to implement ensure that changes align with their initiatives

• Maintains knowledge and relationships in subject area(s). Ex: Field Operations CT training and ride along

• Supports the TO organization as a product owner for field operations and resource management applications

• Serves as a liaison to technical operations for application changes, updates and system outages.

• Oversee and direct large-scale projects.

• Manages relationships with vendors and suppliers

Education and Experience:

Required:

• BA/BS business related degree

• 5-7 years natural gas field operations and/or Resource Management experience

• 5-7 years working in a process environment

Preferred

• MBA

• 2-3 years project management experience

Or

Equivalent academic education and experience

Skills:

Required:

• Excellent verbal, written and facilitation skills

• Analytical Skills

• Knowledge and experience with policies, procedures, codes (both local and state) and standards required within Southern Company Gas service areas

• Iintermediate proficiency, strong technical knowledge relating to gas operations

• Microsoft Office Suite

• Field and Resource Management scheduling systems

• Reporting systems (Reviewer / PowerBi / MSRS / CX / Oracle)

Preferred:

• Proven leadership and supervisory experience

• Project management skills

• Field technical knowledge

• Process redesign

• Technology implementation

Certifications/Licenses:

Preferred

• Six Sigma or related process discipline

• Visio flow chart process mapping

Success Factors

Executing for Results Collaboration and Building Relationships

Learning and Thinking Industry Knowledge/Business Acumen

Honoring Corporate Values & Standards Leading Teams

Working Conditions/Physical Requirements:

• Physical Requirements

• Normal office environment with 50% keyboarding

• Working on various job sites and excessive driving up to four (4) hours at a time

• Potential for occasional overnight travel

• Required to be on call occasionally

• Available 24/7 for emergency situations or coverage as needed

Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required of employees in the job. Reasonable accommodation may be made to qualified disabled individuals for performance of essential duties and responsibilities.

Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com .

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Customer Service

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Gas

Job Type: Standard

Travel (Up to): Yes, 25 % of the Time

Work Location(s):

AGLR Corporate Office - 10 Peachtree Place NE (10AtlantaCODE)

10 Peachtree Place NE

Atlanta, 30309

Req ID: ASC2000050