Outbound Marketing Lead Specialist

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

Our organization is focused on business to business customers who include state and local entities, federal government agencies, authorized channel partners, and resellers. Customer service agents are responsible for qualifying and nurturing prospects that build a pipeline for the Government Sales organization.
This role is 100% outbound and agents will be expected to follow up on various marketing leads via call/email with the goal of pre-qualifying the leads to the point of handoff for sales. Agents will interface with pre and post-sale support teams, sales, and marketing teams. Motorola Solutions Government & Public Safety Business product portfolio focuses on Motorola Solution’s professional Two–Way radios, Body Worn Cameras, In Car Cameras, and CAD Systems. Our ability to provide best in class customer service is part of the Motorola Solutions brand. When our customers think of Motorola Solutions, they think of our products and the support we provide. Agents are responsible for conducting business dealings with prospects in a way that creates a superior customer/prospect experience that will set the stage for future sales for Motorola Solutions. The training program is best in class and designed to educate new agents on the processes and procedures prior to supporting customer inquiries.
Job Description

• Fundamental job responsibilities required of all incumbents-answer and qualify customer/client pre-sale inquiries concerning Motorola solutions, products, or services.- build and manage lead development pipeline.

• Qualify all sales leads based upon lead qualification criteria definitions.

• Tactfully and courteously interface with customers in order to build strong business relationships

• Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions

• Educate customers on respective business processes and procedures- proactively continue to understand Motorola’s products & solutions, competitive products and market knowledge via website, training, and other marketing information.

• Demonstrate active listening and consultative selling skills when promoting additional products and services

• Display strong verbal communication skills through daily customer interaction

• Act as single point of contact

• Exercise multi-tasking skills when managing multiple systems and applications during customer interaction

• Utilize internal business tools and applications to effectively qualify and resolve the customer’s issues. This involves multi-tasking between systems while interacting with the customer

• Maintain departmental/organizational service levels

• Convey strong understanding of Motorola Solutions’ customer satisfaction and business

• Exhibit strong ownership and follow through. Agents own the customer’s issue and drive the resolution to ensure the customer is satisfied with the end result 

• Strong observation and researching skills. Agents need to research and pursue information that assists in resolving the customer’s issue. Allowing an issue to go unsolved because an agent does not have the desire to drive a resolution is not an option

• Exceptional interpersonal skills required

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Basic Requirements

• Bachelor's Degree OR 1+ years of customer service, sales or retail experience

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeNew Grad
Referral Payment PlanNo

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.