Sales Support Specialist

POS-25474

HubSpot’s GTM Strategy & Ops team is seeking a Sales Support Specialist to join their growing team. This person will report to the Enrichment & Operations Manager and will be primarily defined by work in assisting sales reps and managers to work through issues in our systems and processes and contributing to cross-functional projects to improve internal efficiency.

The team is looking for candidates interested in changing how companies do business from the inside out. You should have strong analytical skills a process and systems-oriented mindset be extremely well organized and be able to facilitate cross-organizational collaboration to drive actionable and measurable results. Strong candidates must have the ability to adapt quickly to the evolving needs of a high-growth SaaS business and create pragmatic and innovative solutions to complex business problems.

In this role you’ll get to:

• Work with the sales representatives to support the day-to-day operational management of moving transactions through the sales process; starting as leads and eventually converting to customers.

• Guarantee the data accuracy objectives by enriching accounts while following the established guidelines.

• Manage follow up and support cases submitted by sales reps and Sales Managers.

• Contribute to long-term projects aimed at improving internal efficiency or sales rep productivity.

• Build a strong internal network of stakeholders and resources that can help drive effective change.

• Practice your critical thinking and actively propose new ways to walk the walk.

We are looking for people who have/are:

• 12 to 24 months of experience in data analysis consulting customer-facing or tech support roles.

• Experience using a CRM (Hubspot SFDC Genesys Zoho others).

• B.A. or B.S. degree.

• Strong analytical and communication skills with the ability to effectively articulate back.

• Strong reading and writing comprehension skills.

• A solid interest in developing process automation skills.

• Fanatical attention to detail and results-driven.

• Clear long-term career goals.