Senior Application Engineer

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

The Senior Application Engineer is responsible for directing, organizing, modifying, and supporting assigned the online deposit account opening for consumer retail or and commercial small business banking platform - NCR Terafinas. Plans solutions; organizes efforts; designs, modifies and implements reports, dashboards, workflows and other items as needed. Works with other technology members and directly with end-users to coach and teach how to best utilize systems. Supports other technology initiatives as needed.

Essential Functions, Duties, and Responsibilities:

• Day to day activity is to manage and maintain activities related to the NCR Terafina platform. This individual will assess current state, as well as suggest and implement improvements in process and configuration.
• Perform configuration activities inside the Terafina platform
• Manage a backlog of issues and enhancements for the Terafina team

• Leads platform projects by developing plans, scheduled, recommending solutions, and engaging bank resources to implement successful solutions.

• Interacts with bank executives and high-level management as needed

• Mentors other engineers and educates technology team members on platforms

• Produces team metrics and reports as needed for technology management

• Manage and maintain the configuration and implementation of assigned systems.

• Support the administrative needs and maintain integrity of assigned systems.

• Create, implement, and maintain dashboards, workflows, system setup, and access as needed.

• Enhance operational efficiency by reviewing processes.

• Ensure design of system allows all components to work properly together.

• Troubleshoot problems reported by users and make recommendations for future upgrades.

• Assist with maintaining, installing, and deploying system component upgrades as needed.

• Assist IT with maintaining system security and availability to specific users.

• Evaluate and modify system performance as well as analyze and isolate issues.

• Identify end user needs and areas of opportunity for efficiencies and optimization.

• Evaluate and implement new technology and system improvements as needed.

• Create and monitor support cases with vendors supporting lines of business.

• Partner appropriately with other IT departments to address any needs.

• Train staff as necessary on upgrades and new software/hardware.

Required Knowledge, Skills and Competencies:

• Individual must have extensive knowledge of and experience with an online account opening platform, preferably NCR Terafina.

• Individual must be professional and have strong verbal communication skill.

• Individual must be multi-task orientated and have strong problem-solving skills.

• Interested in technology and new trends; enjoys working with people and computers.

• Detail oriented and organized.

• Logical reasoning processes and maintains composure.

• Additional skills in listening and reporting design and development are key.

• Provides quality customer service for internal customers.

• Strives for excellence in job performance.

• Assists in the reduction of errors.

• Analytical - Uses knowledge and experience to develop appropriate solution(s) for stakeholder.

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.

• Customer Service - Responds promptly to customer needs.

• Oral Communication - Listens and gets clarification; responds well to questions.

• Adaptability - Able to deal with frequent change, delays, or unexpected events.

• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions.

• Judgment - Exhibits sound and accurate judgment.

• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position.

• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.

• Safety and Security - Observes safety and security procedures.

Industry and Work Experience:

• Minimum 5 years of experience with 2+ with an online account opening platform

• Microsoft designation

Academic:

• High school diploma or GED required

• Bachelor's degree in computer science, information technology or related field preferred.

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)