Senior Client Relations Manager

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are seeking a Sr. Client Relationship Manager to join our team based out of our Edgewood, NY office. We are looking for someone to serve as the primary client liaison for high complexity clients. You will solicit senior management input from the client on new business directives within their firm and the associated product requirements. You'll monitor the efficiency of systems, policies and procedures and makes appropriate recommendations to ensure daily operations are efficient.

This role is paramount to setting and controlling the customer experience. We encourage our CR Managers to "own" their accounts to provide premier service to our clients. Are you a self-starter, looking be a part of a creative and dynamic team where you can help make a significant impact? See how you can contribute to our growing organization below.

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge office and given the flexibility to work remotely.

Responsibilities:

• Maintain exceptional client relationships; leads investigation and successfully resolves any service/delivery and/or billing issues.
• Responsible for all planning surrounding daily, month-end and annual production runs. This includes attending production planning meetings, communicating progress to the client and providing any reporting back to client Handle higher level client issues, conversation and partner concerns.
• Plan and execute strategic business reviews with strategic conversations with an emphasis on contract acumen.
• Work with client and internal resources to implement client changes.
• Ability to have client discussions at peer level and senior level Ability to assemble and present client savings, improvements and solution opportunities.
• The ability to engage and manage an expanded client workload
• Identifies and participates in meetings to implement process improvements.
• Participates in cross functional groups that are implementing business initiatives
• Display a positive attitude and inspires others for greater performance
• Decline any decision which could breach BR best practice, cause harm/risk to a client or harm/overwhelm an associate.
• May perform other duties/responsibilities as needed or assigned.

Qualifications:

• Bachelor's degree or equivalent experience preferred
• At least five years of Client Service experience
• Strong verbal and visual presentation skills
• Ability to communicate clearly and effectively among large audiences
• Ability to remain organized and document client service requirements for multiple clients simultaneously

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Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected].