Service Desk Analyst

***This role has an in office requirement in our Atlanta, GA office***

About BeyondTrust

BeyondTrust is the worldwide leader in intelligent identity and access security, empowering organizations to protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world. Our integrated products and platform offer the industry's most advanced privileged access management (PAM) solution, enabling organizations to quickly shrink their attack surface across traditional, cloud and hybrid environments.
Learn more at www.beyondtrust.com.

What will I be doing?

• Excellent communication skills with the ability to convey ideas and offer IT solutions to colleagues at all levels
• Provide 1st, 2nd and 3rd line support to non-technical users and explain complex IT concepts in simple terms
• Create and maintain documentation as it relates to all aspects of the services provided
• Ability to install, monitor, maintain and support all hardware, software within the business
• Troubleshoot all IT incidents within the specified Service Level Agreements
• Take ownership of a variety of IT incidents and explore new and alternative resolutions where appropriate, looking for opportunities to improve efficiency and the end user experience
• Where necessary, liaise with 3rd party vendors for maintenance and support
• Protect organization's value by keeping information confidential

What skills should I have?

• Minimum 1 years’ experience in a similar role
• Competent with Windows Operating Systems
• Basic understanding of Active Directory and Group Policy
• Basic understanding of Office365
• End user focused
• Ability to work independently and as part of a team
• Eagerness to learn and develop
• Meticulous attention to detail and high level of accuracy
• Effective time management
• Driven and resilient
• Effective communication (both written and verbal)
• Highly organized
• Willingness to work flexibly in response to changing organizational requirements
• An understanding of IT trends and capabilities
• Approachable with good interpersonal skills and the ability to interact with staff effectively at all levels 

What’s nice to have? 

• Experience of working with endpoint security technology
• MCP or MCSE qualifications
• ITIL Foundation certificate or above

A Note on Covid-19

It’s paramount that you feel safe and secure throughout our hiring process and, if successful, as you onboard into the business. In response to the current Covid-19 pandemic, whilst the majority of our offices remain open, we are recommending that our employees work from home where possible. All of our interviews are taking place virtually over Microsoft Teams or Zoom and we are onboarding all-new global hires on a remote basis.

We understand that the world of work is evolving and we are a company that prides itself on our adaptability and ability to provide an inclusive and flexible environment that embraces all team members regardless of whether they are based in one of our offices or at home.

BeyondTrust is an EEO/AA/Disability/Vets Employer and an equal opportunity employer, offering a competitive salary with excellent benefits. We welcome all candidate applications who meet the minimum qualifications listed above.

What truly makes BeyondTrust special are the people – people who keep the culture strong and make working here exciting, rewarding, and ultimately fun!

Search @beyondtrust and #beyondtrustlife on Twitter and LinkedIn to find out more.