Technical Architect

Position Overview

We’re looking for a Technical Architect to join our MissionCRM team! This senior-level role focuses on becoming the subject matter expert (SME) for the MissionCRM product, supporting internal teams to deliver scalable, enterprise-ready solutions. You will collaborate with product management to translate market needs into a technical roadmap, define how product features will be implemented, and guide the development of multi-tenant environments. While there is no direct customer interaction, this position requires a strong ability to work with internal stakeholders and partners to ensure the platform’s success.

Responsibilities Include

• Becoming the product SME for SylogistMission CRM, overseeing the technical architecture.
• Collaborating with product management to align technical solutions with market needs and shape the development roadmap.
• Designing and implementing multi-tenant deployment strategies to ensure scalability and performance for enterprise customers.
• Maintaining and optimizing system architecture, focusing on Dataverse, Microsoft Dynamics 365 (D365BC/CRM), and SQL Server.
• Developing partner-facing documentation to ensure partners can implement the platform with minimal support.
• Working closely with the development team to ensure smooth technical execution and continuous improvement.
• Staying current on technology trends and providing input into future product development.
• Participating in regular development standups to stay informed on product functionality and upcoming technical features.
• Supporting platform governance and security to ensure scalability, maintainability, and compliance with best practices.

What We Look for in YouMust-Haves

• 5+ years of experience in technical architecture, with a focus on Microsoft Dynamics 365 BC/CRM, SQL Server, and multi-tenant deployment strategies.
• Microsoft certifications related to CRM, Dynamics 365, or SQL.
• Hands-on experience with Power Platform technical solutions, including PowerApps, PowerAutomate, and PowerBI.
• Experience working with Dataverse and scalable, enterprise-level solutions.
• Strong understanding of cloud-based solutions, including Azure Logic Apps, Azure Service Bus, and Web/REST APIs.
• Ability to travel up to 25%

Nice-to-Haves

• Experience in the nonprofit sector and understanding of donor management solutions.
• Familiarity with AI-Copilot technologies, including Azure OpenAI, and their potential for future innovations.
• Experience developing and deploying solutions using Power Pages (Dynamic Portals/Power Apps Portals).
• Exposure to Agile development methodologies and familiarity with DevOps practices, particularly Azure DevOps.
• Experience with AI/ML-powered data solutions that integrate with M365.
• Familiarity with Liquid + Power Page extensions for enhancing the platform’s functionality.
• Experience managing a Power Platform Center of Excellence (CoE).