Trading Support Analyst (Hybrid - Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are looking for an energetic, creative and customer focused person that is looking to start or further develop their career in a FinTech environment by joining our team in Newark, NJ. As a Technical Trading Support Analyst, you will be on the front lines of ensuring Broadridge's global client base is effectively using our Order Management System (OMS), reference data and risk products day-to-day to drive their business.

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge office and given the flexibility to work remote.

Responsibilities:

• Serve as front line of support for all trading inquiries- troubleshoot, triage, and manage issues from point of origin to resolution
• Define, present, and implement solutions in the form of business process changes and/or business requirement
• Ensure an excellent client experience by providing proactive, timely and efficient communication regarding the impact, current status and next steps of issues being researched
• Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery; work with Relationship Managers to advocate for client specific product functional requests and changes
• Work with the manager to handle issue backlog, monitor and assign issues as reported by clients
• Build and maintain client relationships and maintain superior levels of client satisfaction

Qualifications:

• 0-3 years of experience in financial technology and/or the investment industry ideally in a client-facing role
• Understanding of financial markets, trading and risk management
• Working knowledge of XML/L/Java/VB including the ability to read simple scripts
• Ability to read SQL scripts and stored procedures
• Knowledge of ETL-ability to follow data as it comes in from a vendor and to a database
• Strong written and verbal communication skills and ability to multi-task
• BS/BA degree in Computer Science, Technology, Finance, or related field #LI-PS1

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected].