Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Data Partner - Physics - US

Company: TELUS Digital

Location: Remote

Posted Jan 24, 2025

TELUS Digital AI is seeking a highly knowledgeable Subject Matter Expert for a remote Data Partner role in Physics. The role involves designing advanced, domain-specific questions and solutions, creating challenging problem sets, and collaborating with cross-functional teams. The ideal candidate should have a master's degree or equivalent in Physics, strong English writing skills, and the ability to explain complex concepts concisely. The pay rate ranges from $30 - $50 USD per hour, varying based on expertise, skills assessment, location, project need, and other factors. TELUS International is committed to creating a diverse and inclusive workplace.

RVP, Sales, North Central

Company: Illumio

Location: Chicago, IL / Remote

Posted Jan 24, 2025

Head of Technical Program Management, PaaS

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 24, 2025

Atlassian is offering a remote position for a Head of TPM in the Pacific timezone. The role involves transforming and driving the PaaS strategy, leading a team of TPMs, and influencing technical decisions across the company. The ideal candidate should have 12+ years of experience in program leadership, people management, and translating customer/product requirements into technical requirements. The role requires driving adoption of the platform across Atlassian products and external partners, and hiring/enabling team members. The compensation is competitive, with base pay ranges varying by geographic zone in the US. Atlassian values diversity and inclusivity, and offers a variety of perks and benefits.

Workers Compensation Claims Technician - West Region

Company: Liberty Mutual Insurance

Location: Las Vegas, NV / Remote

Posted Jan 24, 2025

Liberty Mutual Insurance is seeking a Workers' Compensation Claims Technician with at least 3 years of experience. The role involves conducting investigations, setting up claims, determining the need for independent adjusters, evaluating claims for potential fraud, and negotiating settlements. The company offers a competitive salary range, benefits, and opportunities for growth. Candidates must reside within 50 miles of specified locations or be eligible for 100% remote work in California. Liberty Mutual values diversity, integrity, and hard work, providing a supportive work environment.

Director, Product Management (AI/ML)

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Data Partner - Tech & Engineering - Europe

Company: TELUS Digital

Location: Remote

Posted Jan 24, 2025

TELUS International is seeking a highly knowledgeable Data Partner with a degree in Tech/Engineering to work remotely. The role involves creating complex, original question-and-answer pairs based on advanced topics, collaborating with cross-functional teams, and providing detailed solutions. The successful candidate will join a global AI Community of over 1 million contributors, supporting machine learning models of large brands. Pay rates range from $20 - $50 USD per hour, varying based on expertise, skills, location, and project needs.

AVP, Hyperscalers (GCP)

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 24, 2025

Senior Data Scientist, Marketing Mix Modeling

Company: Upwork

Location: Remote

Posted Jan 24, 2025

Upwork, a global work marketplace, is seeking a Lead Data Scientist in the Finance organization. The role involves delivering advanced analytical insights to support marketing efforts, optimizing programs for efficiency, and influencing strategic marketing decisions. The ideal candidate will have 4+ years of experience in Marketing Data Science, proficiency in SQL, Python, R, and BI tools, and experience in a marketplace or ecommerce business. Upwork offers a remote-first culture, competitive benefits, and a commitment to diversity and inclusion.

Director, People Messaging

Company: Equinix, Inc

Location: Frisco, TX / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a Director of People Messaging. The role involves leading enterprise-wide people and communication strategies, aligning with Equinix's values and strategic goals. Key responsibilities include designing communication strategies, enhancing employee engagement, and serving as a communications advisor to senior leaders. The ideal candidate should have a degree in communications, journalism, public relations, HR, or a related field, with 10+ years of experience in internal communications and 3+ years in a leadership role. They should possess expertise in employee engagement strategies, inclusive leadership, and storytelling skills.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages