Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Network Administrator - Level II

Company: Pivot Path Solutions

Location: Washington DC

Posted Nov 23, 2024

Pivot Path Solutions is seeking a Level II Network Administrator to maintain and support their network infrastructure. The ideal candidate will have strong technical skills, a proactive approach to network management, and the ability to work collaboratively with other IT teams.

RN Liaison Nurse SNF Spokane

Company: Kaiser Permanente

Location: Spokane, Washington

Posted Nov 23, 2024

The Care Manager, or Liaison Nurse, will work in two settings on a rotating schedule, focusing on optimal patient health care outcomes and appropriate resource utilization. They will plan discharges and follow-up care for Kaiser Foundation Health Plan of Washington patients hospitalized at a nearby facility, and carry a case load in one of the Kaiser medical centers. The role involves assessing patients, developing patient-centered care plans, coordinating interventions, and advocating for patient care needs. Essential responsibilities include ensuring patients meet case management criteria, assessing their physical, mental, financial, and psychosocial status, and developing case management plans with patient goals and outcomes. The Liaison Nurse will collaborate with healthcare professionals, monitor patient responses to interventions, and participate in measuring the effectiveness of the case management program. Basic qualifications include a Bachelor's degree, Registered Nurse License (Washington), and three years of recent RN clinical experience. Preferred qualifications include additional RN experience in utilization review, care coordination, or disease management, and a Bachelor's of Science in Nursing.

Solutions Analyst II, Remote

Company: Aledade

Location: Washington DC

Posted Nov 23, 2024

Aledade is a public benefit corporation that empowers independent primary care practices to deliver better care patients to and in thrive value-based care. The company offers innovative care programs, campaign support, and revenue services to help practices succeed.

System Administrator - Level III

Company: Pivot Path Solutions

Location: Washington DC

Posted Nov 23, 2024

Pivot Path Solutions is seeking a highly skilled Level III System Administrator to manage and maintain server and network infrastructure. The ideal candidate will have extensive experience in system installation, configuration, maintenance, performance tuning, and security management.

Portfolio Lead

Company: Chameleon Consulting Group LLC

Location: Washington DC

Posted Nov 23, 2024

The job posting is seeking a highly skilled and experienced individual to fill the role of Portfolio Lead, responsible for ensuring exceptional program delivery, customer focus, team leadership, strategic growth, financial performance, and risk management.

Knowledge and Correspondence Manager (TS/SCI)

Company: Tau Six

Location: Washington DC

Posted Nov 23, 2024

Tau Six is seeking a Knowledge and Correspondence Manager to support a Department of Defense customer in Chantilly, VA. The role involves providing customer service, managing office data, and implementing custom automated workflows. The ideal candidate will have strong organizational and technical skills, and experience with knowledge management practices.

WGL - Pipeline Integrity Data Specialist

Company: AltaGas

Location: Washington DC

Posted Nov 23, 2024

The job description is for a Pipeline Data Integrity Specialist at Washington Gas. The job involves performing data integration, quality assurance, and data reporting. The company offers a competitive salary range and comprehensive benefits package.

RN Case Manager - Liaison Nurse (Discharge Planning/UR) 1.0 FTE/Seattle WA (Swedish Cherry Hill) 5K SOB

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 23, 2024

Swish First Hill Campus in Seattle, WA is offering a $5K sign-on bonus for eligible external hires. The RN Case Manager - Liaison Nurse position involves discharge planning and follow-up care for Kaiser Foundation Health Plan of Washington patients. The role requires 40 hours per week, Monday through Sunday, with an every-other-weekend rotation. The Care Manager will work in two settings, focusing on optimal patient health outcomes and appropriate resource utilization. They will collaborate with primary care teams, specialty care teams, and medical providers to establish a patient-centered care plan. The position involves assessing patients, developing case management plans, coordinating interventions, and advocating for patient care needs. Basic qualifications include a Bachelor's degree, a Washington RN license, and Basic Life Support certification. Preferred qualifications include experience in utilization review, ambulatory case management, or disease management.

Research Coordinator

Company: Cushman & Wakefield

Location: Washington DC

Posted Nov 23, 2024

The job description is for a Research Coordinator position at Cushman & Wakefield. The role involves supporting the development of local research output and data collection, gathering and entering local market data, and assisting with quarterly statistics and market publications.

Pharmacy Technician (TPT)

Company: Kaiser Permanente

Location: Renton, Washington

Posted Nov 23, 2024

The text describes a job opportunity for a pharmacy technician within the PCC-WA team. The role involves supporting pharmacists in preparing and dispensing medications, performing daily workflow tasks, ensuring patient safety, and staying current with clinical initiatives. Essential responsibilities include typing prescriptions, processing refills, stocking shelves, reconstituting medications, and handling phone calls. The ideal candidate should have a pharmacy technician certification, excellent communication and customer service skills, and the ability to work effectively in a team. Preferred qualifications include prior experience in pharmacy, IV experience, warehouse experience, and knowledge of managed care health systems.

New Graduate Nurse Residency - Mercy Washington

Company: Mercy

Location: Washington, Missouri

Posted Nov 23, 2024

Mercy Washington is currently accepting applications for its Graduate Nurse Residency program. New graduates are eligible and can benefit from a sign-on bonus up to $15,000, relocation assistance up to $3,000, and loan forgiveness of up to $20,000. Other incentives include a stay premium program, education assistance, and comprehensive insurance. The program offers opportunities in various departments such as Cardiac Telemetry, Emergency Department, ICU, Medical Surgical, and Medical Surgical-Adults/Pediatrics.

Director, Marketing Programs

Company: Mattermost

Location: Washington DC

Posted Nov 23, 2024

The job description is for a Director of Marketing Programs who will lead the development, execution, and optimization of multichannel marketing programs. The role requires a strategic thinker with a strong background in campaign management, data-driven decision-making, and team leadership. The position reports to the CMO and involves working closely with cross-functional teams to enhance market position and accelerate business growth.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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