Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Portfolio Management Analyst/Associate

Company: B. F. Saul Company

Location: Washington DC

Posted Nov 23, 2024

ASB Real Estate Investments is a leading US real estate investment management firm with $10 billion in gross assets under management. The company is looking for a Portfolio Management AnalystAssociate to support the Portfolio Management team in calculating portfolio performance and delivering reporting on portfolio monitoring.

Cardiologist Kirkland/Issaquah/Bellevue & downtown Seattle

Company: CommonSpirit Health

Location: Seattle, Washington

Posted Nov 22, 2024

Virginia Mason Franciscan Health, an integrated health system in Washington state, is seeking a board-certified Cardiologist to join their cardiovascular service line. The role involves working at locations in Kirkland, Issaquah, Bellevue, and downtown Seattle. The health system, comprising 18,000 staff and nearly 5,000 employed physicians, offers high-quality care across 11 hospitals and nearly 300 sites. Benefits include comprehensive health coverage, retirement plans, and more. The organization emphasizes health education, preventive medicine, and compassionate care.

Junior Engagement and Strategy Coordinator

Company: Technical Assent

Location: Washington DC

Posted Nov 22, 2024

The job description is for a Junior Engagement Strategy Coordinator position at Technical Assent, a company that provides services to government and non-profit organizations. The role involves leading engagement efforts, developing strategies, and working with clients to deliver high-quality solutions.

Pharmacy Technician

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 23, 2024

Kaiser Permanente is offering a Pharmacy Technician position with competitive wages, including a recent 9% increase and a $5000 sign-on bonus. The role involves supporting the pharmacy's daily workflow, ensuring timely and appropriate drug distribution, and maintaining patient safety. Essential responsibilities include typing prescriptions, processing refills, counting medications, and providing excellent customer service. The ideal candidate will have a pharmacy technician certification, knowledge of pharmacy law, and problem-solving skills. Preferred qualifications include prior experience and warehouse skills.

2025 Data Science Undergrad Intern

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 22, 2024

The Aerospace Corporation is seeking an Undergrad Intern for the Data Science and Artificial Intelligence Department. The position will be based in El Segundo, CA. The company is committed to providing an inclusive and diverse workplace and offers a competitive compensation package.

Program Manager

Company: Red Gate Group

Location: Washington DC

Posted Nov 22, 2024

The job description is for a Program Manager to manage a contract providing Acquisition Policy Expertise to the Acquisition Policy and Innovation Directorate. The role requires leadership, oversight, and expertise in delivering high-level briefings to senior DoD leaders.

OMB A-123 Audit Consultant

Company: Trilogy Federal

Location: Washington DC

Posted Nov 23, 2024

Trilogy Federal is seeking an experienced OMB A123 Audit Consultant to join their team. The ideal candidate will have a proven track record of experience with federal auditing or audit support. The position is remote with occasional domestic business trips.

Anesthesia Technician

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 23, 2024

The Anesthesia Technician plays a crucial role in delivering quality patient care during outpatient surgery and interventional procedures. They maintain a clean, organized workroom and ensure functional anesthesia equipment. Their responsibilities include managing inventory, troubleshooting equipment issues, assisting with procedures, and maintaining patient safety. Excellent communication skills and a commitment to continuous professional development are essential.

DoD Process Analyst for Defense Procurement and Operations - Consultant

Company: Technical Assent

Location: Washington DC

Posted Nov 22, 2024

Technical Assent is seeking a DoD Process Analyst to work on government programs with strategic importance. The successful candidate will have experience in research, analysis, and communication, and will be able to work independently and as part of a team.

DevOps Engineer (remote)

Company: Element 84

Location: Washington DC

Posted Nov 23, 2024

Element 84 is a woman-owned small business that works with public, private, and nonprofit sector clients to develop geospatial data processing pipelines and build software that helps answer big questions about our health, our infrastructure, and our changing planet. They value diversity, inclusivity, and work-life balance, and offer competitive benefits and a flexible work schedule.

Sales Engineer / Solutions Engineer, Public Sector (FedCiv)

Company: Yubico

Location: Washington DC

Posted Nov 22, 2024

Yubico is a company that specializes in security keys and has a mission to make secure login easy and available for everyone. They offer a range of products and services, including the YubiKey, which is a hardware-based authentication token. Yubico has a strong company culture and values diversity and inclusion. They also offer a range of benefits to their employees, including health insurance, retirement plans, and paid parental leave.

Bookkeeper/Administrative Assistant

Company: Van Metre Companies

Location: Washington DC

Posted Nov 22, 2024

Van Metre is seeking a Bookkeeper/Administrative Group Assistant to join their Corporate Accounting and Finance Department. The role involves bookkeeping and administrative tasks, and requires 2+ years of experience in an administrative role, basic accounting experience, and proficiency in Microsoft Office Suite.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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