Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Director of Capture Management - Remote

Company: UnitedHealth Group

Location: Washington, DC

Posted Dec 03, 2024

Optum Serve is offering a leadership role in Capture Management, focusing on high-priority federal healthcare opportunities. The Director will lead a team of capture managers, oversee strategic capture efforts, and ensure successful execution of multiple concurrent pursuits. The role involves team leadership, strategic capture leadership, customer understanding, and win strategy development. Required qualifications include 5+ years of leadership experience, federal business development, and capture management, with a proven track record of winning large federal opportunities. Proficiency in capture management methodologies and federal procurement processes is essential. The role offers flexibility to work remotely and a comprehensive benefits package.

Senior Staff Cyber Security Engineer

Company: The Washington Post

Location: Washington, DC

Posted Dec 03, 2024

The Washington Post is seeking a highly experienced Sr. Staff Cyber Security Engineer to lead the design and implementation of robust security solutions. The role involves strategic security architecture, infrastructure design and optimization, cybersecurity implementation, incident detection and response enhancement, governance and compliance, infrastructure automation, and collaboration with cross-functional teams. The ideal candidate should have a Bachelor's or Master's degree in Cybersecurity or related field, at least 8-10 years of experience, relevant certifications, and expert-level proficiency in cybersecurity technologies, infrastructure design, and cloud services. The compensation range is $159,100.00 - $265,100.00 USD annually.

Assistant Manager Continuing Care Operations

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Dec 03, 2024

The job description outlines the responsibilities of a Case Manager in the NHS care areas, including managing daily operations, ensuring quality patient care, and supporting staff engagement and development. The ideal candidate should have experience in case management, nursing, and leadership roles, with knowledge of regulatory requirements and healthcare delivery systems.

White House Reporter

Company: The Wall Street Journal

Location: Washington, DC

Posted Dec 03, 2024

The Wall Street Journal is hiring a White House reporter in Washington, DC. The ideal candidate should have deep political knowledge, Washington experience, and the ability to develop sources both inside and outside government. They must be able to break news, write enterprise stories, and use various storytelling formats. The role requires at least five years of professional journalism experience, top-notch narrative writing skills, and the ability to work under deadline pressure. Dow Jones, the employer, is an equal opportunity employer offering competitive compensation and benefits.

Senior Data Scientist (Psychometrics)

Company: Udemy

Location: Washington, DC

Posted Dec 03, 2024

Udemy, a global learning platform, is seeking a psychometrician with 3+ years of industry experience in data science or psychometrics. The role involves collaborating with cross-functional teams to develop and maintain skill assessment platforms, using psychometric models and data-driven decision making. Udemy values diversity and offers comprehensive benefits including health coverage, parental support, and unlimited access to Udemy courses.

Major Accounts District Manager Trainee

Company: ADP

Location: Fort Washington, PA

Posted Dec 03, 2024

ADP is seeking a Sales Representative, Major Accounts, to secure new business and cultivate relationships with C-level executives in companies with 50-999 employees. The role involves managing full sales cycles, selling ADP's suite of solutions, and forecasting sales. ADP offers growth opportunities, award-winning training, and competitive compensation. The ideal candidate is a fearless, go-getter with a track record of closing sales and stellar presentation skills. ADP values diversity, inclusion, and offers comprehensive benefits.

Sanitation Specialist - Food Services

Company: Aramark

Location: Washington, DC

Posted Dec 03, 2024

Aramark Healthcare is recruiting a Food Safety Specialist for Children's National Medical Center in Washington D.C. The role involves coordinating safety, sanitation, and risk programs, and functioning as a key point of contact for occupational safety, food safety, and environmental compliance. The position requires a Bachelor's degree, 3-5+ years of relevant experience, and a Certified ServSafe trainer or ability to obtain within the first 6 months. The salary range is $65,000 to $70,000, with additional benefits including medical, dental, vision, retirement savings plans, and paid days off.

Relationship Manager I - Business Banking

Company: PNC

Location: Fort Washington, PA

Posted Dec 03, 2024

PNC is seeking a Relationship Manager I - Business Banker in Ambler, Pennsylvania. The role involves managing cash flow solutions for businesses with annual sales between $1 million and $5 million. The successful candidate will act as a trusted advisor, facilitating cash flow conversations with clients and prospects, and managing the sales cycle to optimize business cash flow. Key responsibilities include developing Center of Influence (COI) relationships, on-boarding and expanding the business portfolio, and handling credit and non-credit products. The ideal candidate will have a university degree, 3+ years of relevant industry experience, and skills in client relationship building, credit, and financial analysis. PNC offers comprehensive benefits including health insurance, retirement plans, and paid time off.

Assistant Store Manager (Howard Shaw)

Company: TD Bank

Location: Washington, DC

Posted Dec 03, 2024

TD Securities offers a comprehensive Total Rewards package including base salary, variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits, career development opportunities, and reward and recognition. They are committed to providing support for colleagues' financial, physical, and mental well-being goals through regular development conversations, training programs, and a competitive benefits plan. TD values diversity and offers many different career paths within the organization.

Food Supervisor

Company: Sodexo

Location: Washington, DC

Posted Dec 03, 2024

Sodexo is seeking a Food Supervisor for Howard University Hospital. The role involves overseeing food operations, ensuring a safe working environment, and facilitating employee training. The company offers a flexible work environment, ongoing training, and a comprehensive benefits package. Sodexo values diversity and inclusion, and the role requires 1+ years of related experience and supervisory experience if possible.

Congress Reporter

Company: The Wall Street Journal

Location: Washington, DC

Posted Dec 03, 2024

The Wall Street Journal is hiring a Congress reporter in Washington, DC. The ideal candidate should have extensive political knowledge, Washington and Capitol Hill experience, and at least five years of professional journalism experience. The role involves breaking news, developing original enterprise stories, and conceiving, reporting, and writing must-read stories. The job also requires embracing various storytelling formats and working on bigger projects and series. The position is part of the politics team and is based in the Washington, DC office. Dow Jones, the employer, is an equal opportunity employer offering a competitive salary range of $120,000 - $170,000.

Sr Manager, GTM Strategic Analytics (SLF)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 03, 2024

Thomson Reuters is seeking a Sr Manager, GTM Strategic Analytics (SLF) for their GTM Planning and Strategy department. The role involves conducting market research, strategic planning support, operational efficiency, customer and sales enablement, and product launch coordination. Key responsibilities include analyzing sales data, generating reports, assisting in GTM strategy development, improving operational efficiency, providing sales tools and insights, and coordinating product launches. The ideal candidate should have a 4-year degree, 5+ years of sales or GTM Strategy experience, and strong skills in market research, strategic planning, operational efficiency, sales enablement, product launch management, and data analysis. Thomson Reuters offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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