Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Technical Product Manager Cloud Pak for Business Automation
Company: IBM
Location: Austin, US
Posted Dec 15, 2025
This job description outlines a Lead Technical Product Manager role for IBM's Cloud Pak for Business Automation, emphasizing strategic leadership, cross-portfolio collaboration, and expertise in AI, DevOps, and product management. Key responsibilities include defining roadmaps, conducting competitive analysis, and fostering Agile teams. Required skills include product management experience, technical knowledge of modern architectures, and financial acumen.
Package Consultant-SAP Cloud Integration
Company: IBM
Location: Hyderabad, IN
Posted Dec 15, 2025
This job description outlines an SAP Consultant role at IBM Consulting, emphasizing collaboration on innovative projects, skill development, and global customer success. Responsibilities include leading SAP solutions, integrating technologies, and working with cross-functional teams. Requirements highlight expertise in SAP integration and cloud platforms, with preferred qualifications in Agile methodologies and project management.
Technical Support Professional
Company: IBM
Location: AMSTERDAM, NL
Posted Dec 15, 2025
IBM's Technical Support Professional role emphasizes innovation, career growth, and technical expertise. It requires strong communication, problem-solving, and collaboration skills, with opportunities for professional development in cloud and software solutions.
Content Manager 8 Software Developer Support Engineer
Company: IBM
Location: Multiple Cities
Posted Dec 15, 2025
This job description highlights a role in technical support for IBM Content Manager 8, emphasizing collaboration, problem-solving, and customer satisfaction. It outlines responsibilities, required skills, and the opportunity to work with cutting-edge technologies while contributing to global support teams.
UX Design intern
Company: IBM
Location: BUDAPEST, HU
Posted Dec 15, 2025
This text outlines a UX design internship opportunity at IBM Studios Budapest, requiring collaboration with cross-functional teams, design research, and adherence to design systems. It details responsibilities like user testing, information architecture, and agile methodologies, while specifying educational requirements and work expectations.
Application Developer-Experience Front End
Company: IBM
Location: BANGALORE, IN
Posted Dec 15, 2025
The text describes a career in IBM Consulting, emphasizing long-term client relationships, global collaboration, and innovation in hybrid cloud and AI solutions. It outlines responsibilities involving software development, technical expertise, and working within IBM's delivery centers to drive technological adoption. The role requires advanced technical skills and experience with tools like ReactJS, TypeScript, and Java, while also valuing interpersonal skills and problem-solving abilities.
Project Manager-ADM
Company: IBM
Location: BANGALORE, IN
Posted Dec 15, 2025
This job description outlines a role in IBM Consulting's Client Innovation Centers, focusing on leading SAP projects with expertise in technical implementation, project management, and team leadership. It requires a bachelor's degree, specific technical skills, and experience in managing client relationships and project deliverables.
Business Transformation Consultant - Commerce Transformation
Company: IBM
Location: Multiple Cities
Posted Dec 15, 2025
This text describes a Consultant role at IBM Consulting focused on customer and commerce transformation, emphasizing strategic programs, digital innovation, and cross-functional collaboration. It highlights responsibilities like designing customer journeys, assessing platform maturity, and delivering scalable solutions while requiring expertise in commerce platforms and agile methodologies.
Site Reliability Engineering Level 2 GCP and Azure
Company: IBM
Location: Mexico City, MX
Posted Dec 15, 2025
The job description outlines SRE responsibilities for ensuring cloud application availability, requiring expertise in GCP/Azure, observability tools, automation, and collaboration with teams. It emphasizes reliability, system scaling, and documentation of best practices.
Collections Practitioner
Company: IBM
Location: QUEZON CITY, PH
Posted Dec 15, 2025
The text describes a job role for an Accounts Receivable Collections Specialist, outlining responsibilities such as handling customer transactions, credit management, and dispute resolution. It emphasizes technical skills, teamwork, and meeting business metrics while balancing routine tasks with opportunities to solve complex problems. The role requires experience in finance, ERP systems, and customer relationship management.
WR - C2M Functional Consultant
Company: IBM
Location: Dallas, US
Posted Dec 15, 2025
This text describes a career in IBM Consulting focused on collaborative client work, hybrid cloud and AI innovation, and system design expertise. It outlines responsibilities like requirements gathering, gap analysis, and technical configuration while emphasizing strategic partnerships and impactful change.
Internship: Developer Java & Web
Company: IBM
Location: GUADALAJARA, MX
Posted Dec 15, 2025
This text promotes an internship at IBM Consulting, highlighting opportunities for career growth, technical expertise, and professional development through collaborative projects and mentorship programs.