Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Enablement Manager

Company: Apollo.io

Location: USA

Posted Dec 10, 2025

Apollo seeks a GTM Service Enablement Manager to lead training and coaching for global service teams, emphasizing leadership, operational excellence, and cross-functional collaboration to enhance customer experience and team performance.

Senior Golang Software Engineer

Company: Nearform

Location: Ireland

Posted Dec 10, 2025

A permanent remote Senior Golang Engineer role in Ireland with Nearform, offering competitive benefits, flexible work, and opportunities to work on AI-driven solutions. The position requires expertise in Golang, Kubernetes, and agile practices, with a focus on building scalable applications.

Senior Software Engineer - Back End

Company: Tillster, Inc.

Location: Portugal

Posted Dec 10, 2025

Tillster seeks a Senior Software Engineer to join their global team, focusing on scalable cloud solutions. The role offers competitive benefits, a collaborative culture, and opportunities to innovate in restaurant tech.

Senior Software Engineer - Claims Engine & Billing Platform

Company: Grow Therapy

Location: USA

Posted Dec 10, 2025

This job description highlights a Software Engineer role focused on developing scalable billing systems and revenue cycle solutions. The position emphasizes technical excellence, system reliability, and collaboration with cross-functional teams. Compensation details include competitive salary ranges for full-time and fully remote arrangements.

Support Specialist (VoIP)

Company: Talent Hackers

Location: Nigeria

Posted Dec 10, 2025

This job posting seeks a motivated Tier 1 VoIP Support Specialist with hands-on experience in VoIP platforms and strong customer service skills. The role involves providing technical support, troubleshooting issues, and maintaining client systems while emphasizing a positive team-first attitude. The company offers competitive compensation, career growth opportunities, and a collaborative culture.

Manager - Product Marketing

Company: Figma

Location: USA

Posted Dec 10, 2025

This job description outlines a Product Marketing Manager role at Figma with responsibilities including leading PMM teams, developing go-to-market strategies, and collaborating across departments. The ideal candidate should have 7+ years of experience, team leadership skills, and expertise in commercial growth. Figma offers competitive compensation, equity, and benefits including health insurance, retirement plans, and remote work flexibility.

Senior Manager - Professional Services, Technical Program Management - AMER

Company: GitLab

Location: USA

Posted Dec 10, 2025

This job description highlights a senior role at GitLab focused on leading professional services technical program management, driving operational excellence, and shaping the future of DevSecOps delivery. The position emphasizes collaboration across teams, strategic alignment with business goals, and innovation in delivery frameworks.

Purchasing Specialist

Company: GuidePoint Security

Location: USA

Posted Dec 10, 2025

This job description outlines the responsibilities of a Purchasing Specialist at GuidePoint Security LLC, including order processing, vendor communication, and compliance with service-level agreements. The role requires experience in purchasing, attention to detail, and flexibility in work schedules, with emphasis on analytical skills and adaptability.

Client Operations Specialist - Enterprise

Company: Optiv

Location: USA

Posted Dec 10, 2025

This job description outlines a Client Operations Specialist role involving sales support, CRM system usage, and remote work opportunities. It highlights responsibilities like generating quotes, client communication, and collaboration with teams, while emphasizing company benefits such as professional development and remote work flexibility.

Deputy General Counsel

Company: KoBold Metals

Location: Zambia

Posted Dec 10, 2025

KoBold Metals Zambia Limited is a Zambian-led mineral exploration company using AI technology to develop new mines. The job posting seeks a Deputy General Counsel to build a legal department, manage compliance, and support corporate operations while promoting ethical standards and equal employment opportunities.

Head of Sales

Company: Dropbox

Location: Japan

Posted Dec 10, 2025

This job description outlines the responsibilities and requirements for the Head of Dropbox APJ, focusing on leading sales strategies, cross-functional collaboration, and driving regional growth through partnerships and operational excellence.

Product Manager

Company: Conduit

Location: Remote

Posted Dec 10, 2025

Conduit's cloud platform addresses Ethereum scalability challenges through rollup technology, showcasing rapid growth, $37M Series A funding, and an elite team. The company seeks a Product Manager to drive enterprise-grade crypto infrastructure innovation.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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