Strong Customer Service Skills Jobs
1,810,432 open positions · Updated daily
Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโdriven chatbots, and dataโrich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.
Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.
Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.
Mainframe System Verification Tester Apprentice
Company: IBM
Location: POUGHKEEPSIE, US
Posted Dec 05, 2025
The text is an introduction to an apprenticeship program at IBM, specifically for a Mainframe System Verification Tester Apprentice. It describes the role, responsibilities, and requirements for the position, as well as the benefits of the IBM Apprenticeship Program. The tone is enthusiastic and encouraging, highlighting the opportunities for learning, growth, and collaboration.
Infrastructure Architect
Company: IBM
Location: Tokyo, JP
Posted Dec 05, 2025
The text describes a career opportunity at IBM Consulting, emphasizing long-term relationships, collaboration with clients, and the use of IBM's technology platforms. It highlights the importance of curiosity, knowledge, and creative problem-solving. The role mentioned is a Japanese-speaking Platform Engineering Service Sub-Leader position in Japan, requiring experience in customer requirements design, infrastructure construction, and cloud design.
Business Intelligence Data Engineer
Company: IBM
Location: Multiple Cities
Posted Dec 05, 2025
IBM CIC offers a career with opportunities to work with leading professionals across industries, delivering effective solutions using latest technology platforms. The company provides training, promotion opportunities, diversity and inclusion, and benefits like flexible working and pension plans. They seek a Senior Business Intelligence Data Engineer to lead design and delivery of advanced BI reporting solutions using Cognos BI and Analytics.
SAP EAM Field Service Package Consultant
Company: IBM
Location: Multiple Cities
Posted Dec 05, 2025
The job description outlines the role of an SAP consultant at IBM Consulting, focusing on delivering innovative business solutions through design, build, and test. The ideal candidate should have extensive SAP implementation experience, strong knowledge in the SAP PM domain, and excellent communication and leadership skills.
Package Consultant-SAP IS Oil & Gas
Company: IBM
Location: Kolkata, IN
Posted Dec 05, 2025
The text describes a career opportunity at IBM Consulting, highlighting the role of a Brand Sales Specialist. The role involves working closely with clients, understanding their needs, and showcasing IBM's technology value proposition. It requires strong interpersonal skills, technical expertise, and experience with SAP package solutions.
Data Scientist-Artificial Intelligence
Company: IBM
Location: BANGALORE, IN
Posted Dec 05, 2025
The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires 5-7 years of experience, proficiency in Python and data analytics, and collaboration with data engineers and software developers to optimize data pipelines and build AI solutions.
Quality Engineer-Packages
Company: IBM
Location: BANGALORE, IN
Posted Dec 05, 2025
The role of an Associate Software Developer at IBM involves working in a Client Innovation Center Delivery Center, collaborating with diverse teams to gather, store, and process data. Responsibilities include implementing predictive models, designing enterprise search applications, and working in an Agile environment. Required skills include Azure Databricks, Python, SQL, and experience with big data and machine learning techniques.
Package Specialist-SAP HANA Basis
Company: IBM
Location: Pune, IN
Posted Dec 05, 2025
This job description outlines a role at IBM Consulting involving technical delivery, SAP upgrades, and database migrations. It requires a bachelor's degree, specific technical expertise, and experience in SAP HANA BASIS. Preferred qualifications include advanced education and certifications.
Senior SAP BTP Business AI Consultant
Company: IBM
Location: Stockholm, SE
Posted Dec 05, 2025
The text describes a career opportunity at IBM Consulting, focusing on a role as a Package Consultant with expertise in SAP Business Technology Platform (BTP). The role involves leading and managing SAP BTP implementations, collaborating with stakeholders, and staying updated with the latest developments in SAP BTP technologies. The position requires a Bachelor's degree, at least 5 years of experience as an SAP Consultant with 3 years in SAP BTP, and strong knowledge of SAP BTP architecture, functionality, and best practices.
Software Developer Intern
Company: IBM
Location: Multiple Cities
Posted Dec 05, 2025
IBM is seeking highly skilled and forward-thinking consultants to join their team and work on developing the next generation data processing platform. The role involves hands-on coding, experience with various technologies, and a strong understanding of object-oriented design principles.
Quality Assurance Analyst
Company: IBM
Location: Leicester, GB
Posted Dec 05, 2025
IBM CIC offers a career with opportunities to work with leading professionals across industries, delivering effective solutions using latest technology platforms. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. They seek a Performance & Resilience Management Quality Engineer to join their quality assurance team, assisting in performance testing and contributing to issue resolution.
Procurement Operations Buyer - French speaking
Company: IBM
Location: BUDAPEST, HU
Posted Dec 05, 2025
IBM is seeking professionals with fluent French and English skills to support a pharmaceutical client as Operations Buyers. The role involves order fulfillment, PO placement, and handling help requests via phone or email. Required skills include strong communication, accuracy, time management, and proficiency in SAP, JIRA, and SNOW.