Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Staff Data Scientist

Company: Platform Science

Location: USA

Posted Dec 07, 2025

Platform Science is an open IoT platform founded in 2015 that partners with fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry. They are seeking a Staff Data Scientist to process large amounts of raw data into strategic insights and lead the evaluation, design, and implementation of machine learning models and statistical analyses to support key business objectives.

Bilingual Licensed Customer Service Representative

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 07, 2025

The job description is for a bilingual Spanish and English customer service role at a Fortune 100 company, specifically for their Gold Customer Service licensed class starting January 26, 2026. The role requires a valid Property & Casualty or Personal Lines License and offers paid mandatory training. The position provides 24/7 support, with responsibilities including assisting customers, delivering expertise, providing guidance, upholding customer care standards, and accurately maintaining data. The company values personal and professional growth, and offers comprehensive benefits and an inclusive culture.

Principal Software Engineer - Payroll

Company: Gusto, Inc.

Location: USA

Posted Dec 07, 2025

The role is for a Principal Engineer to lead the development of Gusto's flagship Payroll product. The position involves designing, building, and scaling backend systems, collaborating with cross-functional teams, and mentoring engineers. The ideal candidate has 15+ years of experience, expertise in building resilient systems, and a collaborative mindset.

Senior People Operations Generalist

Company: Mercury

Location: USA

Posted Dec 07, 2025

Mercury is seeking a Senior People Operations Generalist to join their team as they scale globally. The role involves managing leave of absence processes, advancing DEIB initiatives, and serving as a Workday partner. The ideal candidate should have 5+ years of experience in People Operations, experience using Workday, and a strong ability to handle sensitive matters with empathy and exceptional communication skills.

Senior Frontend Web Engineer - Compliance Engineer

Company: Reddit

Location: USA

Posted Dec 07, 2025

Reddit is a platform that brings community and belonging to people worldwide through various interest-based communities. The company is launching a Compliance Engineering team to ensure their platforms meet evolving regulatory requirements and maintain trust. The role involves shaping the future of Reddit, partnering with teams, and leading initiatives critical to the business and platform integrity.

Lead AI Engineer

Company: Upwork

Location: USA

Posted Dec 07, 2025

Upwork is a global work marketplace connecting businesses with skilled independent talent. The company offers AI-powered solutions and enables companies to scale, innovate, and build agile teams. The job description is for a Lead AI Engineer position on the Data Platform & Services team, focusing on building AI-powered systems for data engineering, analytics, and product evolution.

Demo Strategy & Effectiveness Manager

Company: Figma

Location: USA

Posted Dec 07, 2025

The job posting is for a Demo Strategy & Effectiveness Manager at Figma, responsible for designing and enabling world-class demo experiences for the company's products. The role involves collaborating with various teams, staying up-to-date with new features, and training the field team. Figma offers a competitive compensation package and values continuous learning and growth.

Senior Software Engineer - Developer Tools, Poe

Company: Quora

Location: USA

Posted Dec 07, 2025

Quora seeks engineers to join their remote team, focusing on Poe's AI platform. The role involves building tools for developers, with a culture of collaboration and innovation. Benefits include competitive pay, remote work, and equity.

Licensed Customer Service Representative

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 07, 2025

The job posting is for a licensed insurance professional to join a Fortune 100 company's Gold Customer Service team. The role involves providing 24/7 support to agents, assisting customers with insurance-related inquiries, and promoting insurance products and services. The company values personal and professional growth, offers paid training, and has a competitive salary range.

Senior/ Staff ML Engineer - Recommendations Systems

Company: Grow Therapy

Location: USA

Posted Dec 07, 2025

The company is seeking a machine learning engineer with experience in search and personalization to design, develop, and deploy a scalable search ranking algorithm. The role involves collaborating with data scientists, implementing machine learning models, and working cross-functionally with various teams.

Internal Product Manager - AI Tooling

Company: Figma

Location: USA

Posted Dec 07, 2025

The job posting is for an experienced Product Manager AI Internal Tooling role at Figma. The role involves defining and owning the strategy for adopting and scaling AI tools across the company's internal technology stack. The ideal candidate should have deep technical and business systems expertise, thrive at the intersection of IT integrations and enterprise platforms, and have a proven track record of shipping and iterating on AI features that drive impact.

Licensed Customer Service Representative

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 07, 2025

The job posting is for a remote, experienced, and licensed Customer Service Representative within a Customer Response Center. The role involves providing timely and accurate information to policyholders and agents, solving problems related to policies, and ensuring high customer satisfaction. The position requires an active P&C Producers insurance license and offers paid training.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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