Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Technical Proposal Writer

Company: Analytica

Location: Washington DC

Posted Nov 22, 2024

Analytica is seeking a Technical Proposal Writer to support growth efforts. The role requires an understanding of IT and management consulting services. The company offers competitive compensation and opportunities for bonuses.

Senior Analyst, Advanced Analytics

Company: Choice Hotels International

Location: Washington DC

Posted Nov 22, 2024

Choice Hotels is looking for a Senior Analyst Advanced Analytics to work in their Advanced Analytics Department. The role involves identifying growth opportunities, supporting decision-making, and enhancing operational efficiency through various marketing science analyses. The ideal candidate has a bachelor's degree, 3+ years of advanced analytics experience, and proficiency in Microsoft Excel, SQL, and Tableau.

Data Engineer

Company: Analytica

Location: Washington DC

Posted Nov 22, 2024

ALYTICA is seeking a Data Engineer to support a federal government client in the DC metro area. The role involves working remotely to advance the client's use of data, metadata, and new technologies. The company offers competitive compensation, opportunities for bonuses, health care, training, and development funds, and a 401k match. The responsibilities include designing and developing operational data stores, data loading capabilities, and data architecture solutions. The company values collaboration with enterprise partners, business owners, and data modelers. Required skills include a strong understanding of CMS environment, experience in agile environments, and proficiency in AWS SQL, Jira, Confluence, and Git.

Federal Capture Manager/Account Executive

Company: Astor & Sanders Corp

Location: Washington DC

Posted Nov 22, 2024

Astor amp Sanders Corporation is seeking a Federal Capture ManagerAccount Executive to lead capture efforts and manage relationships with key stakeholders. The role requires experience in capture management, federal proposals, and strong communication skills.

Oracle EPM Functional SME

Company: i360technologies, Inc.

Location: Washington DC

Posted Nov 22, 2024

i360technologies is a growing professional services company offering competitive pay, robust benefits, and professional development opportunities. They are looking for motivated individuals to join their fast-paced environment and apply strategic problem-solving skills. The company offers unlimited professional growth and career possibilities. The job description involves implementing Oracle Enterprise Performance Management EPM multiple modules, supporting project implementation, designing and configuring standard EPM system components, and working as part of a cross-functional team.

IT Project Manager

Company: Mantis Security Corporation

Location: Washington DC

Posted Nov 22, 2024

Mantis Security is a leading firm that specializes in Cyber Operations and is looking for an IT Project Manager to join their team. The job involves planning, directing, and coordinating computer-related activities, as well as managing contract personnel and ensuring high-quality task completion.

Administrative Assistant

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 22, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. They are seeking an Administrative Assistant to support their operations and are committed to providing an inclusive and diverse workplace.

Performance Test Engineer

Company: Groundswell

Location: Washington DC

Posted Nov 22, 2024

Groundswell is a technology integrator seeking an experienced Performance Test Engineer to support the development of web-based applications. The company offers a range of benefits, including comprehensive medical and dental plans, flexible work schedule, and tuition reimbursement.

Cloud Solutions Architect

Company: Analytica

Location: Washington DC

Posted Nov 22, 2024

Analytica is seeking a Solution Architect with experience in cloud-based web application solutions, Java, and Python. The company offers competitive compensation and opportunities for bonuses, employer-paid health care, training, and development funds.

Senior Research Specialist IV

Company: Red Gate Group

Location: Washington DC

Posted Nov 22, 2024

The Red Gate Group is seeking a Senior Research Specialist IV to support the Office of the Under Secretary of Defense for Acquisition and Sustainment. The role involves providing high-level expertise to advance strategic initiatives and ensure operational success across diverse and complex areas.

Emerging Threat Senior Risk Analyst

Company: BryceTech

Location: Washington DC

Posted Nov 22, 2024

BryceTech is looking for an experienced Emerging Threat Senior Risk Analyst to support the DHS FEMA Office of Response and Recovery CBRN program. The position requires a minimum of 20 years of experience in a specific area of expertise and a TSSCI Security clearance.

System Administrator

Company: Red Gate Group

Location: Washington DC

Posted Nov 22, 2024

The Red Gate Group is seeking a Systems Administrator to join their team, supporting the Defense Threat Reduction Agency in Reston, VA. The ideal candidate should have strong communication skills, experience with Remedy and SCCM, and a background in hardware breakfix.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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