Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Product Marketing Manager - Lifecycle/CRM

Company: Goodnotes

Location: Asia,Europe

Posted Dec 03, 2025

The role of Product Marketing Manager for Lifecycle at Goodnotes involves owning the user journey narrative, partnering with CRM and product teams, and driving revenue through targeted campaigns and copywriting. The ideal candidate should have 5+ years of experience in product marketing, strong analytical skills, exceptional copywriting abilities, and experience with AB testing frameworks.

Senior Technical Program Manager - Security

Company: OpenAI

Location: USA

Posted Dec 03, 2025

OpenAI is seeking a Senior Technical Program Manager to lead cross-functional security, privacy, and compliance initiatives. The role involves driving critical security programs, collaborating with various teams, establishing scalable frameworks, and ensuring privacy and security requirements are met. The ideal candidate should have 10+ years of experience in leading complex technical programs, be deeply fluent in engineering systems, security controls, and regulatory expectations, and thrive in high-trust environments.

Technical Account Manager 3

Company: Twilio

Location: Remote

Posted Dec 03, 2025

This job posting seeks a Technical Account Manager with experience in customer success and technical support, requiring skills in API troubleshooting, cloud solutions, and cross-team collaboration. The role offers remote work from Colombia with competitive benefits and opportunities for professional growth.

Junior Account Manager

Company: WeLearn

Location: Philippines

Posted Dec 03, 2025

WeLearn is a fast-growing startup founded by former Google and Facebook strategists. They partner with content creators and influencers to support their businesses. The company is looking for talented and driven individuals to join their team. The internship offers structured onboarding, mentorship from founders, and the opportunity to work in an early-stage tech startup environment.

Account Executive - Private Equity

Company: Aleph

Location: USA

Posted Dec 03, 2025

Aleph is an AI-native platform for financial planning and analysis, showcasing strong growth through product innovation and customer success. The company, backed by top VCs and working with major clients, is hiring a Private Equity-focused Account Executive to expand its sales motion. The role offers uncapped commission, end-to-end funnel ownership, and collaboration with leadership teams. Aleph emphasizes a strong PMF, organized processes, and a commitment to diversity and inclusion.

Machine Learning Engineer III - Routing Cost

Company: Mapbox

Location: Germany

Posted Dec 03, 2025

Mapbox is a leading real-time location platform that provides tools for navigation, mapping, and location-aware businesses. The Navigation team at Mapbox develops web services for navigation initiatives in consumer, automotive, and logistics verticals. They are revolutionizing in-car experiences with technology and have partnered with automotive companies like BMW, Toyota, and GM. The company values high-performing individuals, diversity, and a growth mindset.

Sales Manager

Company: Cloudbeds

Location: UK

Posted Dec 03, 2025

The role is a Sales Manager position at Cloudbeds, focusing on expanding the company's presence in the UK. The role involves identifying new business opportunities, building relationships with prospects, and showcasing Cloudbeds' SaaS solutions in the hospitality space. The position requires a self-motivated, results-oriented mindset with experience in selling technology solutions to the hotel or hospitality industry.

Pooled Customer Success Manager - SMB

Company: Muck Rack

Location: Remote

Posted Dec 03, 2025

The role of Pooled Customer Success Manager involves leading critical activities across the customer lifecycle to drive adoption, retention, and satisfaction for SMB customers. Success will be measured by managing high volumes of customer cases, contributing to team retention goals, providing ideas to streamline processes, and demonstrating adaptability in a dynamic environment. The ideal candidate has 1+ years in a customer-facing role, experience with CRMs, strong communication skills, and a collaborative mindset.

Lead Fraud Operations Analyst

Company: Apollo.io

Location: Argentina

Posted Dec 03, 2025

This job description outlines a Sr Fraud Operations Analyst role requiring expertise in fraud investigations, SQL, and cross-team collaboration. The position emphasizes problem-solving, independent work, and remote capabilities, with a focus on fraud vulnerability analysis and training customer-facing teams.

Product Marketing Manager - Insights

Company: Goodnotes

Location: Asia,Europe,UK

Posted Dec 03, 2025

The text outlines company values emphasizing innovation, user-centricity, and growth, along with a detailed description of a Product Marketing Manager role requiring strategic thinking, research expertise, and AI literacy. It highlights the company's commitment to collaboration, learning, and impactful work.

Vice President of Sales

Company: Panoptyc

Location: USA

Posted Dec 03, 2025

Panoptyc is seeking a Vice President of Sales to help scale the company from $0 to $300M ARR over the next 5 years. The role involves leading and building a high-performing sales team, closing enterprise and midmarket deals, expanding into adjacent retail verticals, and driving customer success. The ideal candidate has 8+ years of SaaS technology sales experience, a proven track record of building or scaling sales teams to $10M+ ARR with 75%+ YoY growth, and a player-coach mentality.

Claims Team Lead - General Liability

Company: Sedgwick

Location: USA

Posted Dec 03, 2025

Sedgwick promotes a caring culture and offers career growth, recognized as a great workplace. The role involves supervising claims teams and ensuring quality, with competitive benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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