1504 - Customer Service Representative

Portland, Oregon-based WFG National Title Insurance Company (WFG), a Williston Financial Group company, is a new breed of national real estate service providers and title insurance companies powered by innovation and collaboration. Founded in 2010, WFG has become the 6th truly national title underwriter and accomplished that faster than any other underwriter in history by creating and delivering a comprehensive suite of real estate-related services and technology. In all that it does, WFG strives to improve the real estate transaction, while increasing transparency and empowerment to the title agent, lender, realty professional and consumer. WFG enjoys a Financial Stability Rating of A’ (A prime) as assigned by Demotech, Inc. Built around the directive to “communicate, collaborate, coexist,” WFG has worked to introduce a superior level of client commitment and service to the traditional mortgage and real estate industries, working to meet the changing needs of its clients, agents and associates. For more information, please visit www.WFGNationalTitle.com. Job Purpose: Our Customer Service Representatives are responsible for managing new and existing orders from our clients. The primary function of this candidate is to assist clients and vendors in the delivery of these products as quickly and accurately as possible. Essential Job Functions: • Engage in WFG company culture that emphasizes engagement in our 4 Cs, quality of work and high performance. • Manage pipeline of client orders in VISTA system. • Contact vendors to assign orders, establish price, and retrieve order status including requesting overdue orders. • Answer and manage all client requests via phone and/or email in a timely manner. • Identify errors on completed orders and request revisions from vendor. • Evaluate and track vendor performance on each order. • Review daily and weekly reports to ensure appropriate notifications are sent to clients and vendors. • Make recommendations to management on procedural improvements. • Answer and assist with incoming phone calls. • Perform any additional task that may be needed to run the business in day to day operations.Knowledge, Skills and Abilities: • Excellent organizational and troubleshooting skills. • Energetic, highly motivated individual who exudes friendliness and professionalism. • Ability to multi-task and work independently with minimal supervision. • Fast and efficient typing and computer navigation skills. • Strong analytical and time management skills. • Strong interpersonal and communication skills to interact with employees, partners and customers both verbally and in writing. • Adaptability to learn quickly, multi-task, and retain information specific to the business domain.Basic Qualifications: • High school diploma or equivalent. • Demonstrated experience with MS Office Suite.Preferred Qualifications: • College degree in business, finance or related field preferred. • Previous industry experience.Supervisory Responsibility: This position has no supervisory responsibilities. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Requirements/ADA: No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility. Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor. Job frequently requires sitting, handling objects with hands. Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 10 lbs. Vision requirements:Ability to see information in print and/or electronically. Position Type/Expected Hours of Work: Days and hours of full –time position are Monday through Friday, 8:00 a.m. to 5 p.m. Part-time positions may be considered. Travel: No travel is expected for this position.