Senior Technology Experience Partner #384

Summary The Senate Sergeant at Arms is seeking a Senior Technology Experience Partner. The complete vacancy announcement and application can be found on the United States Senate Career Page at https://sen.gov/J5NY. This vacancy announcement closes at 7pm EST on the closing date. Late applications will not be accepted. Learn more about this agency Requirements Conditions of Employment For conditions of employment and citizenship requirements, please visit the job announcement on the United States Senate Career Page at https://sen.gov/J5NY. Qualifications Required Work Experience Diploma with 6-8 years of relevant work experience. Bachelor's degree with 5-7 years of relevant work experience. Master's degree with 4-6 years of relevant work experience. Required Special Skills/ Knowledge Advanced relationship management and communication skills. Proven ability to manage complex conflicts and provide empathetic customer support. Strong analytical and innovative problem-solving capabilities. Experience in developing and implementing communication strategies. As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.  Desired Qualifications 1. Experience Proven track record of handling escalated customer issues effectively. 2. Technical Skills Proficiency with ServiceNow ticketing. Strong Microsoft Office skills (especially Teams for communication and Excel for reporting and tracking). Ability to provide demonstrations of supported CIO technologies. 3. Communication Skills Excellent verbal and written communication skills. Ability to handle difficult conversations and de-escalate conflicts. Strong listening skills to accurately capture customer needs and issues. 4. Problem-Solving and Decision-Making Proven ability to think critically and resolve complex customer issues. Demonstrated ability to exercise sound judgment under pressure. Aptitude for making quick, data-informed decisions. 5. Leadership and Mentorship Experience training or mentoring junior team members. Strong interpersonal skills to lead by example and foster team morale. Ability to provide constructive feedback to team members. 6. Customer-Centric Mindset Demonstrated commitment to delivering high-quality customer experiences Ability to empathize with customers and anticipate their needs. Passion for continuous improvement in customer satisfaction. 7. Adaptability and Resilience Ability to thrive in a fast-paced, high-stress environment. Willingness to adapt to new systems, processes, and policies. Strong organizational skills to handle multiple cases or inquiries at once. 8. Analytical Skills Proficiency in data analysis to track performance metrics (KPIs). Ability to identify trends in customer feedback and suggest improvements. Experience preparing reports on customer service metrics or performance. Working Conditions No exceptional physical demands. Education High School Diploma/ GED. Additional information The Sergeant at Arms is an equal opportunity employer in accordance with the requirements of Senate rules, regulations, and applicable Federal Laws. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email [email protected] with “Applicant Accommodation” in the subject line. No moving, relocation or pre-employment travel expenses will be paid for this position, or while in application for this position. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.