Supervisory Business Operations Specialist

Summary This position is located in the Headquarters (HQ), Defense Commissary Agency (DeCA), Sales, Marketing, and eCommerce Group, Marketing Directorate, Patron Awareness Division. The incumbent serves as the Chief, Patron Awareness Division and is responsible for the Agency's digital marketing, social media, and customer communication programs to build shopping households and loyalty.. Read the entire announcement before starting the application process. Duties Serves as the Chief of Patron Awareness responsible for the Agency's digital marketing, social media, and customers communications program. Performs and contributes to administrative assignments involving operations and policy matters. Plans and organizes all Agency Patron Awareness Program management activities. Establishes performance standards, work schedules and priorities and metrics to measure program performance. Develops, reviews, coordinates and execute plans to support daily program operations and contingencies. Owns and facilitates core business processes for the Division such as long term planning process and the annual operational planning process. Read the entire announcement before starting the application process. Read the entire job announcement. Focus on the following sections to understand whether or not you qualify for the position. This critical information is found under: Duties and Qualifications How to Apply (including a preview of the assessment questionnaire, if applicable) How You Will be Evaluated Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the Qualifications section of this announcement and it must support your responses to the assessment questionnaire. We do not assume you have the necessary experience to successfully perform in this job regardless of your employment history or academic career. Requirements Conditions of employment Be a U.S. citizen or national. Applicants with a Permanent Resident Card are authorized to live and work in the U.S. but are not eligible for employment in positions requiring U.S. citizenship. If selected, proof of citizenship is required. Meet minimum age requirement. See the Additional Information. Males born after 12-31-1959 must be registered with or exempt from Selective Service. Appointment is subject to successful verification of identity and employment eligibility through E-Verify. Learn more about E-Verify, including your rights and responsibilities, at https://www.e-verify.gov/. Appointment is subject to a favorable suitability or fitness outcome, as determined by a completed background investigation. New federal employees will be fingerprinted. Be able to obtain and maintain clearance eligibility based on the appropriate background investigation. May be subject to a probationary/trial period. Direct deposit of pay is required. Meet the physical requirements identified in the Qualifications section. May be subject to a supervisory probationary period. Permanent Change of Station (PCS) Costs: Are Authorized Qualifications In accordance with the Group Coverage Qualification Standards for Clerical and Administrative Support Positions, http://www.opm.gov/qualifications/Standards/group-stds/gs-cler.asp.applications To qualify for this position you must possess One year of specialized experience equivalent to GS-13 grade level that equipped you with the particular knowledge, skills, and abilities (KSAs) to perform successfully the duties of the position, and is directly in or related to this position. To be creditable, specialized experience must be at GS-13 or equivalent under other pay systems in the Federal service, military, or private sector. Additional information is available in the Group Coverage Qualifications Standards. Volunteer Experience: Your experience refers to paid and unpaid experience, including volunteer work done through a National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, and social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For qualifications determinations your resume must contain your name, a description of your duties, the number of hours worked per week and the beginning and ending dates (month/year) for each position. Resumes that do not contain this information will be marked as insufficient and applicants may not receive consideration for this position. In addition to meeting the qualifications outlined above, you must also meet the following requirements: Time after competitive appointment: Candidates applying under merit promotion must have completed three months of civilian service after a competitive appointment by the closing date of the announcement. (5 CFR 330.501) Examples of specialized experience include: Implementing a digital communication strategy across Web properties and social media. Recommend, develop, and implement digital solutions that help to achieve business goals. Manages milestones, deadlines, and scheduling for multiple simultaneous projects. Supervises, directs and provides guidance regarding operations and policy matters. As part of the online application process, you will respond to a series of questions designed to evaluate your level of experience in the position's competencies (knowledge, skills, abilities, and other characteristics). Minimum Qualifications GS-14 Overtime: Occasional Fair Labor Standards Act (FLSA): Exempt Bargaining Unit Status: Not covered Obligated Position: No Those retired under CSRS or FERS considered: No. DoD criteria not met. Telework eligible: Yes Remote work eligible: No Education You may not use education to qualify for this position. Additional information Executive Order 12564 requires a federal workplace to be free of illegal drugs and prohibits the use of illegal drugs both on and off duty by federal employees. As a reminder, marijuana is still classified as an illegal drug by the Federal government and is prohibited for use by Federal employees even if such use is legal in the state where the Federal employee resides and/or works. The Defense Commissary Agency is a Drug-Free Federal Workplace where the use of illegal drugs will not be tolerated and may result in penalties up to and including removal from Federal service. Upon first appointment to a civilian position in the Federal government, you are entitled only to the lowest step (Step 1) of the grade for which selected. The display of a salary range on this announcement does not suggest or convey an entitlement to a higher rate of pay. The minimum age requirement is generally 18 years. Employing those under 18 may be possible under certain circumstances. If under 18 years of age, ensure you provide documentation showing how you are eligible. Applicants with financial difficulty are not automatically removed from consideration. Selectees are required to complete an online onboarding process. Retired military service members cannot be appointed to a Department of Defense (DoD) civilian position within 180 days of their retirement date. 5 United States Code 3326. PCS IS AUTHORIZED. The following may result in a rating of ineligible. Ineligible applicants receive no consideration. Submitting an incomplete application package, such as missing documents, illegible documents, and/or missing information necessary to determine qualifications and eligibility. A resume reflecting part-time (PT)/full-time (FT) or nothing rather than the number of hours worked per week (e.g., 40, 30, 20, etc.) may be considered incomplete. Submitting encrypted documents or uploading Adobe portfolio documents. Submitting any document that contains a photo or image of you. Including social media links, inappropriate material or content, classified or government sensitive information, or personal information such as age, gender, race, religion, or social security number on your resume. Overstating your qualifications and/or experience in your application materials or questionnaire responses. Deliberately attempting to falsify your application information, such as copying portions of this announcement into your resume. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.