2022 Sales Representatives

Job Title:
2022 Sales Representatives

Job Description
In this position you will interface with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. You will be providing excellent customer service to our high value clientele who are customers of a world leader in the financial and banking industry. You will be assisting clients with account and product inquiries and performing account maintenance on personal savings accounts. It will be important that you ensure that service expectations are met and that you are able to establish a professional rapport with each client.
What's in it for you?

We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with:

• Opportunities for performance incentives.
• The opportunity to work at our beautiful Rochester, NY site and have the opportunity to go to work at home.
• Paid training
• Full benefits - 401K (U.S. ONLY) medical, dental, vision, and an employee assistance program (EAP), which includes free counseling sessions, to support the needs of each team member.
• The opportunity to shine and grow your career with clear paths for development - we invest in you!
• Concentrix University, an online learning platform with more than 11k development courses is available to you on your first day.
• Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability.
• Mentorship programs to help you create the strong foundation to a rewarding career.
• Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond!
• Trained wellness partners to support you and wellness training opportunities.
• The joy of helping others every day
• Employee Referral Bonuses
• A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from and grow with.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
• De-escalation skills are a must there will be times we will need to engage in tough conversations providing a high level of empathy with customers who are going through difficult heating and cooling issues
• The ability to break down and understand complex warranty terminology to best present a solution and explanation to our customers so that the customer has a clear understanding and we can gain the customers agreement

Candidate Profile

Customer Service Experience with a passion for building customer loyalty through exceptional listening, relationship building and consultative probing
• Telesales experience, a plus• Excellent verbal and written skills• Ability to influence• Exceptional listening and relationship building skills• Proficient multitasking and system navigation• Creative Problem Solver• Demonstrate resiliency in a fast paced metrics driven environment• Proficient in Microsoft Office• Operate in a heavily regulated environment• Team Oriented behavior• Ability to overcome objections
• 2 year minimum sales/financial experience.
• High School Diploma required Experience owning or working for a small business

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Location:
USA Pittsford NY

Language Requirements:

Time Type: