Operations Group Chief

Summary The Intelligence Community (IC) Chief Information Office (CIO) is responsible for advancing the Intelligence Community's mission by driving secure collaboration, integration, and information sharing; identifying and addressing information enterprise risks; and providing strategic leadership and oversight of the IC's enterprise architecture and enterprise information technology. Duties Coordinate with various departments to understand their IT needs and allocate resources accordingly. Participate in the design, evaluation, selection, implementation, and support of development and production support tools and platforms. Oversee the effective integration and interoperability of disparate capabilities developed by separate service providers. Oversees all end-user services, from hardware and software deployment to troubleshooting, to ensure minimal disruption to the workforce. Creates and implements clear policies and procedures for end-user support to ensure consistent and high-quality service delivery. Manage the lifecycle of end-user assets, from procurement and deployment to disposal, creating technology roadmaps to upgrade end-user computing platforms. Oversee help desk operations, ensuring the timely and effective resolution of incidents, service requests, and escalations. Serves as the primary escalation point for complex or high-priority issues, coordinating with other teams to ensure swift resolution. Leverage data and analytics to monitor help desk performance, identify trends, and implement process and technology improvements. Oversee the watch center, including the coordination and response to critical IT incidents, timely communication during major outages, and post-incident reviews to identify root causes and implement preventative measure. Ensure compliance with IT security policies, standards, and regulations, with a focus on endpoint and workspace security. Requirements Conditions of employment Must be a U.S. Citizen residing in the United States Appointment is subject to a suitability or fitness determination, as determined by a completed background investigation. Must be able to obtain and maintain a Top Secret security clearance based on an SBI with eligibility for sensitive compartmented information (SCI) Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. A two-year trial period is required for all new permanent appointments to the ODNI. Qualifications Mandatory Requirements: Expert experience in managing cross-community complex programs making impactful recommendations to enhance products and services and resolving service failures while fulfilling partner needs. Superior ability to balance responsibilities across multiple project activities, effectively managing transitions and adapting to dynamic customer needs in fast-paced environments. Superior interpersonal, organizational, and problem-solving skills, with a strong track record of working effectively both independently and in collaborative team environments and demonstrated leadership in mentoring junior colleagues. Expert ability to communicate, both verbally and in writing, complex information in a clear, concise manner that is targeted to and meets the needs of diverse audiences with different perspectives and objectives. Superior ability to listen to, clarify, and convey understanding of others' ideas, comments, and questions as well as to integrate and build upon diverse opinions in a manner that encourages the formation of integrated solutions and positions. Experience: One year of specialized experience at the next lower GS-grade (or equivalent). IT related experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT Certification). IT related experience demonstrating each of the four competencies (Attention to Detail, Customer Service, Oral Communication, and Problem Solving). Desired Requirements: Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Additional information This position aligns to the ODNI GSIT pay scale, which ODNI is currently offering for IT Engineers, IT Project Managers, and ISSMs. Contact ODNI HRM for more information. Job Interview Travel: Candidates from outside the Washington, D.C., area may be selected for a telephone, teleconference, or in-person interview. Salary Determination: The ODNI uses a rank-in-person system in which rank is attached to GS employees on the basis of individual qualifications, experience, and performance. Individuals whose current GS grade is equivalent to the grade of the advertised position will retain their current grade and step. Individuals who transfer to the ODNI from a non-GS pay scale will have base pay converted to the appropriate GS grade and step as determined by the Director/ Human Resource Management. On occasional instances when a current federal civilian employee applies for an ODNI position that is a lower grade than his or her personal grade, the candidate's personal grade will be downgraded to the grade of the advertised ODNI position and pay will be set at the step that is closest to but not less than the employee's current annual base rate of pay, not to exceed the maximum rate (i.e., step 10) of the GS grade to which assigned. Relocation Expenses: For new ODNI employees, reimbursement for relocation is discretionary based on availability of funds. Reasonable Accommodations: The ODNI provides reasonable accommodations to qualified applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Reasonable Accommodations Officer by classified email at [email protected], by unclassified email at [email protected], by telephone at 703-275-3900 or by FAX at 703-275-1217. Your request for reasonable accommodation will be addressed on a case-by-case basis. PLEASE DO NOT SUBMIT YOUR APPLICATION TO THE EEOD EMAIL ADDRESS. THIS EMAIL IS FOR REASONABLE ACCOMMODATION REQUESTS ONLY. The ODNI is an equal opportunity employer and abides by applicable employment laws and regulations. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.