Contact Representative (Temporary Seasonal)

Summary Explore a new career with the BLM - where our people are our most precious resource. This position is located in Lakewood, CO. Information can be found at City of Lakewood, CO We expect to fill 2 vacancies; however, additional positions may be filled from this announcement if they become available. This is a temporary appointment. Appointment to this position will not convey permanent status and will be for a period not-to-exceed 1039 hours in a service year. Duties Works with clients and customers to assess their needs, provide information or assistance, resolve their problems. Reviews initial documents being filed for adherence to the filing requirements, examines the appropriate land status records to determine allowable uses and assists with processing of payments and filing of legal documents. Serves as a records custodian to land and mineral status records within the scope of the organization. Serves as a backup Docket as needed. Maintain records in accordance with established policies and procedures. Copying case file folders, including master title plats, historical indexes, survey records, and patents. Provides legal copies of official records and documents as requested. Reviews initial documents being filed for adherence to the filing requirements, examines the appropriate land status records to determine allowable uses, and assists with processing of payments and filing of legal documents. Requirements Conditions of employment U.S. Citizenship is required. Be sure to read the 'How to Apply' and 'Required Documents' Sections. You cannot hold an active real estate license: nor can you have an interest or hold stocks in firms with interest in Federal Lands. Direct Deposit Required. Appointment will be subject to a favorably adjudicated background/suitability investigation/determination. Your resume must contain enough information to show that you meet the qualification requirements as defined in the announcement. In addition, your responses to the questions must adequately reflect in your resume. Qualifications In order to be rated as qualified for this position, we must be able to determine that you meet the qualification requirements - please be sure to include this information in your resume. No assumptions will be made about your experience. To qualify for the GS-05, you must satisfy one of the requirements described below: You must possess one (1) full year of specialized experience at or equivalent to the GS-04 level that is equivalent in difficulty and complexity as indicated by the following examples: Advising and assisting customers with a variety of problems, questions, or situations; applying standardized rules, processes, and procedures; tracking computerized records; converting, indexing, and scanning records; filing; correspondence; processing financial transactions; using Adobe Acrobat and Microsoft Office; and safeguarding personally identifiable information. -OR- Education: Successful completion of 4 years of education above high school with a major of study in any field. This education was obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of study is 30 semester hours, 45 quarter hours or 20 hours of instruction per week for 36 weeks in a business, secretarial or technical school. Transcripts must be provided.. - OR- Combination of Education and Experience: You may meet the qualifications requirement for this position by combining specialized experience and appropriate education according to the following formula: (a) your total months of full time specialized experience as a percentage of a 12 month total; PLUS (b) your total number of qualifying undergraduate semester or quarter hours as a percentage of four years of undergraduate study. The total of the two percentages must equal at least 100 percent. Transcripts must be provided. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must meet all qualification requirements by the closing date of the announcement. Physical Demands: The work involves sitting and standing, typically in a public room environment. Moderate lifting of plats and public information documents may be required. Work Environment: Work is performed in an office building that requires normal safety precautions. Education Applicants may qualify for these positions based on experience, education, or an equivalent combination as described in the Qualifications section of this announcement. If using education to qualify, you must submit copies of all transcripts or a list of college courses that include hours and grades from an accredited U.S. college/university. See Required Documents section for more information. Additional information DOI uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify. Career Transition Assistance Plan (CTAP)/lnteragency Career Transition Assistance Program (ICTAP): These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well qualified for the position with a score of 85 or above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information: CTAP or ICTAP Males born after 12/31/59 must be registered for Selective Service Travel and relocation expenses will not be paid by the Department of the Interior. Any travel, transportation and relocation expenses associated with reporting for duty in this position will be the responsibility of the selected employee. This position is not eligible for Telework. All positions may not be filled or they may be filled at different times depending on budget, hiring needs, and requirements. These positions are temporary and are expected to last for up to 6 months. These positions have no promotion potential, if you want to be considered for a higher grade you must apply for the higher grade. If selected from this or a similar competitive, seasonal announcement, your appointment may be creditable for consideration under PL-114-47, Land Management Workforce Flexibility Act (LMWFA)?. The Act allows certain individuals, who have or had time-limited appointments at land management agencies, to compete for any permanent position in the competitive service under "internal" merit promotion procedures. For more information, see the section under Eligibility, which starts with Question #15 (Q15. Who is eligible for appointment under these provisions?). Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.