Emergency Services Dispatcher

Summary GPO employees possess a diverse array of talent in many administrative fields and trades. We provide other agencies with innovative services for the printing, publishing, storage, and distribution of digital content. If you are an energetic, inventive individual looking for a challenging, yet rewarding career opportunity, GPO may be the place for you. This position is part of the Agency Force Protection, Government Publishing Office in Washington, District of Columbia. Duties Utilize Everbridge Critical Event Management Platform (ECEMP) and other critical event management software, to create incident workflow intelligence for specialty teams. Monitor all risk activity of Law Enforcement emergencies and medical emergencies. Operate communication devices and equipment to communicate with and dispatch emergency response teams. Launch mass communication notifications to individuals or groups to keep them informed, before during and after critical events and emergencies. Record and maintain communication logs, radio transmissions, and other significant telephone situations. Receive and transmit emergency calls and route to proper units/teams. Requirements Conditions of employment U.S. Citizenship is Required. Selectee must pass preemployment requirements prior to appointment. Males born after 12/03/59 must be registered for Selective Service. Selectee may be required to serve a one-year probationary period. Selectee must be able to obtain and maintain a Secret clearance. Selectee must undergo a background investigation for a Secret clearance. Applicant will be subject to an Access National Agency Check with written Inquiry (ANACI) and must be able to obtain and maintain access/eligibility to classified information. Applicant must successfully complete Emergency Medical Dispatcher Certification Course within 1 year of appointment. Applicant must successfully attain and maintain Department of Justice National Crime Information Center qualification. Must be able to immediately initiate and implement GPO's Emergency Notification System. The agency retains the right to order emergency services dispatchers to work overtime when efforts to obtain emergency services dispatchers have failed. Applicant is considered mission essential. Failure to successfully accomplish any of the above Conditions of Employment will be grounds for removal. Qualifications To qualify for the Emergency Services Dispatcher, PU-2151-7, you must meet the following requirements: Applicants must possess one year of specialized experience equivalent to the PG-05 level in the Federal Service or equivalent experience in the private sector that includes: 1) Processing information into databases related to incident support; 2) Maintaining communication logs and summary reports; 3) Utilizing dispatching procedures and equipment to dispatch police, fire, medical, etc., to related emergencies; and 4) Utilizing Everbridge Critical Event Management Platform (ECEMP) software equipment to ensure uninterrupted operations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by the closing date of this announcement (01/02/2026) to be considered. Education Substitution of education in lieu of specialized experience may not be used for this grade level. Additional information Employment of Relatives Section 3110 of Title 5, U.S. Code, prohibits a Federal official from appointing, promoting, or advocating the appointment or promotion of a relative in the agency where the official is serving or exercises jurisdiction. In addition, Section 2302(b)(7) of Title 5, U.S. Code, makes it a "prohibited personnel practice" for a person in authority to "appoint, employ, promote, advance, or advocate for the appointment, employment, promotion, or advancement of a relative." For further information visit: https://www.law.cornell.edu/uscode/text/5/3110 and https://www.law.cornell.edu/uscode/text/5/2302 Separated Employees: If you have separated from Federal Government employment, you may obtain a copy of your SF-50 via: National Personnel Records Center, Annex, 1411 Boulder Boulevard, Valmeyer, IL, 62295; or visit the National Archives Website. Background Investigation: For a Suitability: To ensure the accomplishment of its mission, the GPO requires every employee to be reliable and trustworthy; this position requires a background investigation for Suitability. To meet those standards, all selected applicants must undergo and successfully complete a background check for Suitability. This review could include fingerprints and credit checks, as well as a full field FBI background investigation and tax and bar checks for attorney applicants. The background investigation covers a period of seven to ten years depending on the nature of the position; this process may take 6 weeks or longer. The Agency may rescind the tentative offer, if the candidate is unable to pass the background investigation. For a Secret Clearance: To ensure the accomplishment of its mission, the GPO requires every employee to be reliable and trustworthy; this position requires a Secret clearance. To meet those standards, all selected applicants must undergo and successfully completed a background investigation for a Secret clearance. This review could include financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs; this security process may take between 6 weeks to 12 months. GPO will conduct an interim security clearance, pending the completion of the full investigative requirements for the final Secret clearance. The interim security clearance will be granted based on the favorable completion of preliminary checks that are accomplished as part of the security clearance process. The Agency may rescind the tentative offer if the candidate is unable to obtain an interim clearance. The GPO offers Transit subsidy for commuters using public transportation (Metro Bus/Rail, MARC, VRE, etc.). The selectee may work shift 1 or 3. May work rotating shifts, weekends, and/or holidays as needed. Additional vacancies may be filled by this announcement. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.