RECREATION ASSISTANT LEAD NF2* (RFT) INFORMATION, TICKETS, & TOURS (ITT) OFFICE

Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Duties Incumbent is assigned to one or more specialized recreational activities such as the following: ITI Offices & Tradewind Travel/Leisure Travel. Performs and/or assists in the operation of the ITT Office activity. Reports to the ITT Manager. Provides guidance, instruction and support to the ITT staff. In the absence of the ITT Manager, serves as the go-to representative for customer service issues and employee needs. May assist with employee work schedules. Will provide training to new employees. May provide feedback with regards to employee evaluations. Based on established policies, incumbent carries out assigned phases of designated activity applying an understanding of the interest and needs of program participants. Typical assignments may include: Provides information and sells tickets to patrons on local entertainment and other activities such as sporting events, concerts, outer-Island tours, etc. Incumbent must be proactive in becoming familiar with these activities and reservation procedures of vendors. Maintains daily sales report, daily accom1t report, and expenditures; reviews vendor invoices and resolves billing disputes, and effects adjustments for discounts and service charges. s to plan and coordinate details of recreational activities and maintains related supplies. Assists in planning, scheduling and publicizing various activities to attract and motivate participants. Plans leisure travel within Hawaii to include air, room, car and cruises.    Ensures adherence to safety rules and regulations. Provides World Class Customer Service with an emphasis on courtesy. Assists customers. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher level supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Able to perform daily duties with little or no supervision.  Performs other related duties as assigned, Works at Kaneohe Bay and Camp Smith ITT Offices. Requirements Conditions of employment See Duties and Qualifications EVALUATIONS: Qualifications One to two years of experience in commercial travel and event ticketing is preferred. Oversight of staff, guidance in training, administrative skills and computer experience is preferred. Skill to demonstrate activities and use of related facility equipment Skill to learn applicable MCCS policies and procedures. Skill in communicating effectively both orally and in writing. Skill to operate a personal computer and associated software. This is a mixed position where the incumbent must be able to lift and carry objects up to 45 lbs. independently and objects over 45 lbs. with assistance.   Additional information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents:            *Education/certification certificate(s), if applicable.            *If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to: •      Stability of Federal Civilian Service •      People with passion for doing work that matters •      Quality of Work Life Balance •      Competitive Pay •      Comprehensive Benefit Packages •      Marine Corps Exchange and Base Facility Privileges Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.