FFSP Program Assistant (Front Desk)

Summary This position provides office clerical & administrative support to navy Region Southwest (NRSW) Fleet & Family Support Centers (FFSC's). Services provided may cover the FFSC operations at more than one location . The incumbent reports to the FFSC Director for guidance and supervision but interacts extensively with staff in the performance of duties. The incumbent must be able to instantly assess and respond appropriately and conscientiously to crisis situations. Learn more about this agency Requirements Conditions of Employment Must provide proof of U.S. Citizenship or U.S. National. Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any scheduled appointments. Must meet federal suitability requirements including successful completion of background investigation and obtain/maintain a Secret Security Clearance (T3). Qualifications Knowledge of the mission, functions, policies, regulations, procedures and reporting requirements governing the programs of the FFSC or a minimum of 2 years of experience providing effective customer service in a social services setting that demonstrates the ability to accurately assess crisis situations, make appropriate referrals and handle a high volume of requests. Must possess strong organizations and administrative skills. Must be a positive individual able to obtain cooperation and assistance from others to meet the missing of the FFSC. Must have the ability to follow verbal and written instructions. Must be able to make favorable personal contacts with all levels of staff and management personnel. Knowledge of, or ability to learn. policies and procedures related to use and control of the DoD financial resources, Government purchase card program, web-based sites, inventory. Knowledge of or ability to learn established supply regulations, policies and procedures, or tother governing supply management guidelines to be responsible for local management of decentralized and decontrolled items. Knowledge of the military lifestyle, the unique challenges faced by service members/families and the array of services available to address these issues. Knowledge of fact-finding techniques and ability to gather and assemble a variety of data for reports ad metrics. Proficiency in grammar, spelling, punctuation, capitalization and format to prepare and edit written correspondence and reports. Knowledge of and ability to utilize various software program (word processing, spreadsheets, data base, presentation software, rtc.) to produce a wide range of documents that often require complex formats, such as graphics or tables within text, to edit and reformat electronic drafts and to update and revise existing databases or spreadsheets. Knowledge of the nature and capability of different software packages and the integration compatibilities among different software types. Knowledge of the capabilities, operating characteristics, efficient applications and advances functions of a variety of types of office automation software, (e.g word-processing, spreadsheets, database, calendar, electronic mail, etc.). Experience handling a budget and skill in basic accounting in order to handle detailed financial logs and track expenditures. Knowledge of common business practices with respect to sales, process, discounts, deliveries and shipment methods. Ability to handle multiple and varied requests and work well under pressure. Education N/A Additional information Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.