SUPERVISORY BENEFITS SPECIALIST

Summary This position is located at Joint Base San Antonio, Fort Sam Houston, TX.The Duty Station for this position is located at Fort Sam Houston, TX. You will be expected to physically reside within commuting distance of Fort Sam Houston, TX if selected. Duties Serves as an Army benefits specialist in support of Department of Defense NAF Health Benefits and Life Insurance Group Plans. Represents assigned benefits program(s) to eligible employees, participants, Human Resource Offices, and Department of Army and Department of Defense personnel policy offices. Acts as liaison between participants and insurers or third party administrators. Examines, adjudicates and authorizes claims under the plans. Applies and interprets statutory, regulatory, and medical plan provisions to determine eligibility for enrollment and benefits. Drafts regulatory plan changes in coordination with AG-1 PPDD-NAF and DoD NAF guidance. Responsible for updates and management of the assigned program(s), enrollment and termination of participants, and reconciliation of eligibility data in automated benefits systems. Ensures accountability for payments and correct electronic data with insurers, third party administrators, and payroll systems. Resolves enrollment and claim processing discrepancies. Ensures continuation of coverage for eligible retirees, survivors, and terminated employees. Represents Army NAF on the DODHBP Joint Services Committee. Monitors trends and cost data, and recommends strategies and plan provisions to maintain optimal benefit levels. Coordinates agreements with third-party administrators, reconciles HMO participant data, and generates self-invoices for monthly payments. Responsible for internal controls to maintain accountability and solvency of the plan funds. Performs a full range of supervisory functions for assigned staff. Participates in developing administrative systems within the office to improve operations, internal controls, and customer service. Participates in special projects and provides assistance as needed in the administration of other employee benefit programs. Performs associated administrative functions including benefits database maintenance. Requirements Conditions of employment Direct Deposit and Social Security Card is required. Meet qualification/eligibility/background requirements for this position. A one-year probationary period may be required. Satisfactorily complete an employment verification (E-Verify) check. Qualifications Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. A qualified candidate must possess the following: Experience demonstrating the knowledge, skills, and abilities at a level to perform successfully in the position, to include: Experience coordinating employee benefits plans between third-party administrators, payroll interfaces, human resources offices, and customers. Experience interpreting plan documents and recommending changes to benefits policy with higher-level entities. Demonstrated subject matter expertise in management of the assigned program(s); i.e., medical/dental, flexible spending/savings accounts, life insurance, long-term care, retirement programs (defined benefit/defined contribution); to include claims examining, adjudication, automation, and payroll accountability. Experience developing and delivering benefits presentations and employee benefits workshops. Experience providing demonstrated leadership and a full range of supervisory functions to an assigned staff. In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified": At least 5+ years experience at the next lower level with NAF Employee Benefits is preferred Education Education is not required for this position and will not be utilized in determining minimum qualifications or as a substitution for experience unless indicated in the vacancy. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here. Additional information Area of Consideration This job is open to the public. Manual Application Option If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form. Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 11:59 CST on 01/02/2026 to ensure timely processing. Important: Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating. PCS Costs Payment of Permanent Change of Station (PCS) costs are authorized based on a determination that a PCS move is in the Government's interest. Allowances and Differentials This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander. Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details. Your Application may be Considered for Multiple Opportunities: After you apply, your application remains valid for 90 and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date. Discover Your Path to Success Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out. Inside you will find helpful tips, insights, and everything you need to feel confident and prepared. Click this URL to view the kit: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities. Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance. For a slideshow presentation regarding these benefits, please click the Review Our Benefits link below. Review our benefits